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Compare Intervals vs Supportbench

What is better Intervals or Supportbench? Finding the perfect Customer Support Software product is all about assessing various solutions and determining the top application for your specific needs. Our unique algorythm provides you with a brief look at the general rating of Intervals and Supportbench. For overall quality and performance, Intervals scored 8.3, while Supportbench scored 8.0. On the other hand, for user satisfaction, Intervals earned 98%, while Supportbench earned N/A%.

Below it's also possible to verify their characteristics, terms, plans, etc. to determine what program will be more suitable for your situation. One critical element to evaluate is whether the app lets you to toggle on/off permissions on different types of users to limit the exposure of any critical company data.

People who are pressed for time or need a Project Management Software suggestion from our experts may want to examine these top choices for this year: Wrike, monday.com, Smartsheet.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $59

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integrated Task Timers
  • Weekly Timesheet Submissions and Approvals
  • System-Generated “Nags”
  • Visual Reporting
  • Daily Task Assignments
  • Milestone Tool
  • Drag-and-Drop Rescheduling
  • Email Updates
  • Mobile Version
  • Data Capture and Archiving
  • Real-Time Graphing
  • Weekly Trend Monitoring
  • Project Time Tracking
  • Billable vs. Unbillable time
  • Data export to CSV and XML
  • One-Click Retrieval
  • Version Control
  • Document Uploading
  • Organic Classification Tags
  • Easy File Access Via Internet
  • Unlimited File Type Support
  • Extensive Visual Theme Selection
  • Customizable Defaults (work types, hourly rates, task statuses, priorities, and more)
  • Multi-Currency Support
  • Non-US Date and Time Format Support
  • Unicode Character Support (including Mandarin and Chinese)
  • Automated Overdue Invoice Alerts
  • Freestyle Invoicing
  • Canadian GST and Quebec PST Support
  • Invoice Processing
  • Cash Flow Monitoring
  • Custom Functionality Builder
  • Custom Reports
  • Add-On Development

Pricing Info

Intervals is offered in 4 different plans, each catering to a specific storage size and number of active projects. All plans come with a 21-day trial period.  Give the details a look, and select the best plan for your business.

Basic – $59 per month

  • Active Projects: 25
  • Document Storage: 25 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Not So Basic – $99 per month

  • Active Projects: 50
  • Document Storage: 50 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Premium – $159 per month

  • Active Projects: 100
  • Document Storage: 100 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Unlimited – $299 per month

  • Active Projects: Unlimited
  • Document Storage: Unlimited
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, Ghirardelli, and Warner Bros.

Integrations

Intervals support integrations with the following business applications and systems:

  • QuickBooks Online
  • QuickBooks Desktop
  • FreshBooks
  • Xero
  • Slack
  • Google Drive
  • Basecamp Classic
  • Intervals Kanban

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Take control of your workflow with Intervals, a web-based time, task and project management software.

Company Email

support@myintervals.com

Contact No.

Company's Address

414 E. Haley St
Santa Barbara, CA 93101
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Customer Surveys/NPS Tracking
  • Reporting Tools
  • Knowledge Base
  • Automation & Integration
  • Real-Time Analytics
  • Communities
  • Case Management

Pricing Info

Supportbench offers scalable SMB and enterprise pricing. The plans are priced based on the number of agents with all-inclusive features. To know how much Supportbench is based on your organization’s specific requirements, get in touch with the vendor.

Supportbench – starts at $30/agent/month

  • All features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Southern Solutions

Integrations

Supportbench integrates with the following business systems and applications:

  • Salesforce
  • Facebook
  • Twitter
  • Clearbit
  • NinjaRMM
  • JIRA
  • Slack
  • LiveChat

REST API is available for custom integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Supportbench is an omnichannel customer support software to improve customer experiences.

Company Email

info@supportbench.com

Contact No.

Company's Address

Supportbench Service Inc.
128 W Hastings St.
Vancouver, British Columbia
Canada

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple and intuitive ITIL tool
  • Integration with common IT resource management tools
  • IT help desk automation tools and macros
  • Monitoring of company devices like computers, phones, etc.
  • Self-service employee knowledge portal
  • Help desk metrics tracking
  • Customized reporting
  • Open API enabling seamless integration into your business
  • Omnichannel ticketing systems (email, web, phone, chat, social media)
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading IT service management platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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It may not always be sufficient to simply compare Intervals and Supportbench with one another. Even though specific tools, cost and user reviews are all crucial and should be considered when making a final decision, you should also pay attention to the recognition and awards claimed by each app. In many cases a less dominant product may turn out to be an excellent choice that was distinguished with industry awards such as our Supreme Software Award which shows that despite lesser market presence it’s a worthy contender to the software that rule the market.

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