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Compare Intervals vs Pure Chat

What is better Intervals or Pure Chat? The perfect Customer Support Software is a solution that can handle your company’s specific needs. It’s easy to identify which option works best for your company if you compare different products before you decide which one is the best.

For example, Intervals and Pure Chat are scored at 8.3 and 8.6, respectively, for all round quality and performance. Similarly, Intervals and Pure Chat have a user satisfaction rating of 98% and 94%, respectively, which indicates the general feedback they get from customers. Even better, get in touch with a regular user of the software and ask for their feedback concerning the software in question.

People who are pressed for time or need a Project Management Software advice from our team might want to examine these top choices for the current year: monday.com, Smartsheet, Wrike.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $59

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integrated Task Timers
  • Weekly Timesheet Submissions and Approvals
  • System-Generated “Nags”
  • Visual Reporting
  • Daily Task Assignments
  • Milestone Tool
  • Drag-and-Drop Rescheduling
  • Email Updates
  • Mobile Version
  • Data Capture and Archiving
  • Real-Time Graphing
  • Weekly Trend Monitoring
  • Project Time Tracking
  • Billable vs. Unbillable time
  • Data export to CSV and XML
  • One-Click Retrieval
  • Version Control
  • Document Uploading
  • Organic Classification Tags
  • Easy File Access Via Internet
  • Unlimited File Type Support
  • Extensive Visual Theme Selection
  • Customizable Defaults (work types, hourly rates, task statuses, priorities, and more)
  • Multi-Currency Support
  • Non-US Date and Time Format Support
  • Unicode Character Support (including Mandarin and Chinese)
  • Automated Overdue Invoice Alerts
  • Freestyle Invoicing
  • Canadian GST and Quebec PST Support
  • Invoice Processing
  • Cash Flow Monitoring
  • Custom Functionality Builder
  • Custom Reports
  • Add-On Development

Pricing Info

Intervals is offered in 4 different plans, each catering to a specific storage size and number of active projects. All plans come with a 21-day trial period.  Give the details a look, and select the best plan for your business.

Basic – $59 per month

  • Active Projects: 25
  • Document Storage: 25 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Not So Basic – $99 per month

  • Active Projects: 50
  • Document Storage: 50 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Premium – $159 per month

  • Active Projects: 100
  • Document Storage: 100 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Unlimited – $299 per month

  • Active Projects: Unlimited
  • Document Storage: Unlimited
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, Ghirardelli, and Warner Bros.

Integrations

Intervals support integrations with the following business applications and systems:

  • QuickBooks Online
  • QuickBooks Desktop
  • FreshBooks
  • Xero
  • Slack
  • Google Drive
  • Basecamp Classic
  • Intervals Kanban

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Take control of your workflow with Intervals, a web-based time, task and project management software.

Company Email

support@myintervals.com

Contact No.

Company's Address

414 E. Haley St
Santa Barbara, CA 93101
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes

Pricing Info

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month

 

  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Forbes, Techno FAQ

Integrations

At the moment Pure Chat integrates with Zapier.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.

Company Email

support@purechat.com

Contact No.

Company's Address

13835 N Northsight Blvd,
Suite 205,
Scottsdale AZ, 85260

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple and intuitive ITIL tool
  • Integration with common IT resource management tools
  • IT help desk automation tools and macros
  • Monitoring of company devices like computers, phones, etc.
  • Self-service employee knowledge portal
  • Help desk metrics tracking
  • Customized reporting
  • Open API enabling seamless integration into your business
  • Omnichannel ticketing systems (email, web, phone, chat, social media)
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading IT service management platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

Popular Alternatives

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Score

If you are still having doubts about which app will work best for your company it may be a sensible idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how wide is its online presence. For example Intervals Twitter account has currently 307 followers. At the same time Pure Chat Twitter is followed by 1434 people.

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