Compare Intercom vs. Vivantio Service DeskDifferent companies want different types of Help Desk Software. To find out which solution suits you, think of evaluating various options feature by feature along with their conditions and prices. Furthermore, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: Intercom (9.0) vs. Vivantio Service Desk (6.7) for all round quality and performance; Intercom (96%) vs. Vivantio Service Desk (100%) for user satisfaction rating. Examine their strong and low points and find out which software is a more sensible choice for your company. An effective, simple tactic is to write the strengths and weaknesses of both services side by side and see which software has more benefits. We did our best to prepare reviews of all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Samanage, Freshdesk.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Here are the Vivantio Service Desk cost details:
Whether you need complete service management across the enterprise or a solution for your team of help desk managers, Vivantio offers flexible pricing.
All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.
|English||English, China, Germany, India, Japan|
|List of Features|
List of Features
|Learn more about Intercom pricing||Learn more about Vivantio Service Desk pricing|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Invision, Droplr, BugHerd, Codeship, Vend||Tesco Mobile, RAC, NHS, Toshiba, Porsche|
|+1-877-595-5175||+1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)|
Intercom offers an API and integrates with the following applications:
Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.
|98 Battery Street, Suite 402, San Francisco, CA 94111|| 610 Sycamore Street, Suite 350 |
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Almost as essential as features and user support level are pricing packages given by Intercom and Vivantio Service Desk. Even though cost should not be the sole factor it’s surely a significant thing to think about. You should expect a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your team grows. Be sure that you don’t opt for pricing plans that include complex features that you won’t use and always try to contact with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a helpful experience that doesn’t need you to invest any money and gives you a reliable overview of what it’s like to work with Intercom and Vivantio Service Desk.