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Compare Intercom vs. Vivantio Service Desk

Different companies want different types of Help Desk Software. To find out which solution suits you, think of evaluating various options feature by feature along with their conditions and prices. Furthermore, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: Intercom (9.0) vs. Vivantio Service Desk (6.7) for all round quality and performance; Intercom (96%) vs. Vivantio Service Desk (100%) for user satisfaction rating. Examine their strong and low points and find out which software is a more sensible choice for your company. An effective, simple tactic is to write the strengths and weaknesses of both services side by side and see which software has more benefits. Those of you who are pressed for time or need a Customer Support Software recommendation from our experts might want to investigate these top choices for this year: Salesforce Essentials, Freshdesk, Zendesk.
Software

Intercom

VS

Vivantio Service Desk

VS

Intercom screenshot Vivantio Service Desk screenshot
Pricing Details

Our Score

Our Score

8.9 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Cost

Cost

$49

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Detailed Review

Detailed Review

General Description

General Description

Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Quick Links
Cost Details

Cost Details

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Languages Supported

Languages Supported

English English
List of Features

List of Features

Intercom FEATURES

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Pricing Details

Pricing Details

Learn more about Intercom pricing Learn more about Vivantio Service Desk pricing
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

Invision, Droplr, BugHerd, Codeship, Vend Tesco Mobile, RAC, NHS, Toshiba, Porsche
Email Address

Email Address

team@intercom.io
Phone No.

Phone No.

+1-877-595-5175 +1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
Supported Integrations

Supported Integrations

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Tray.io
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
    PieSync
  • StamPlay
  • DataHero
  • Chameleon
    JustCall
  • Toky
  • Leadsbridge
  • Automate.io
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
    Jira
  • Stitch
  • DriftRock
  • Grow

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Vendor's Address

Vendor's Address

98 Battery Street, Suite 402, San Francisco, CA 94111 610 Sycamore Street, Suite 350
Celebration
FL 34747
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as features and user support level are pricing packages given by Intercom and Vivantio Service Desk. Even though cost should not be the sole factor it’s surely a significant thing to think about. You should expect a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your team grows. Be sure that you don’t opt for pricing plans that include complex features that you won’t use and always try to contact with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a helpful experience that doesn’t need you to invest any money and gives you a reliable overview of what it’s like to work with Intercom and Vivantio Service Desk.