If you’re experiencing a hard time picking the right Customer Support Software product for your circumstances, it’s a good idea to do a comparison of the available software and determine which service offers more advantages. For example, here you can compare Intercom (overall score: 9.0; user rating: 96%) vs. Slaask (overall score: 8.0; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has more suitable pricing plans for your current budget. Using a clear table to match their features will significantly boost the likelihood of getting the right product for your company. Pay attention to other factors of the software such as intuitiveness, flexibility, scalability, and pricing plans. We are aware that not all people have enough time to scrutinize a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Multi-channel support, including Facebook & Twitter
Community Portal with Idea Management & Voting
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
Leaderboard & gamification
Slaask integrates with the following systems and applications:
Microsoft Dynamics Crm
Oracle Crm On Demand
Intercom offers an API and integrates with the following applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
+1 (866) 832-3090
Harvard Medical School, SIGFOX, United Nations, Universite Paris
Invision, Droplr, BugHerd, Codeship, Vend
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
2443 Fillmore St, # 380-7996 94115 San Francisco USA
98 Battery Street, Suite 402, San Francisco, CA 94111
311 California street, San Francisco, CA 94104
Slaask offers three different payment plans:
Starter – $16.94/month
Unlimited Team Members
Automatic Chat Dispatching
Real-Time Visitor Tracking
1 Widget and 1 Trigger
Live Chat Support
60 Unique Communications
Growth – $49.94
Everything in Starter
Automated User Identification
5 Widgets & 5 Triggers
Full Analytics (with KPI)
Automated Team Member Presence
Minimal Slaask Branding (Your branding is emphasized)
24/5 Priority Support
300 Unique Conversations per month
Premium – $124.94
Everything in Growth
99.99% Up-Time Guaranteed
Avatars For Your Company’s Image
24/5 Worldwide Premium Support
1500 Unique Conversations per month
All prices are annual subscription prices. The company offers a free trial for every plan.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Access to App Gallery
Standard Phone Channel
Basic Social Channel
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Advanced Social Channel
Custom Domain Mapping
Garden – $35 per agent/month (yearly) or $44 (monthly)
Live Chat Channel
Estate – $49 per agent/month (yearly) or $59 (monthly)
Custom Agent Roles
Forest – $89 per agent/month (yearly) or $99 (monthly)
Advanced Phone Channel
Custom Email Servers
EU Data Center
Small Business | Large Enterprises | Medium Business
Small Business | Medium Business | Freelancers
Small Business | Large Enterprises | Medium Business | Freelancers
You should keep in mind that while both Intercom and Slaask may have a reliable range of features every app might be created for a different business size. If you are studying different apps you may want to pay attention to a company size they are aimed at. Certain features might scale up effectively for big enterprises but if you own a small or mid-sized business it’s usually more sensible to avoid paying for complex functionalities that you might never actually use.
US Office: 2225 East Bayshore Road Suite 200 Palo Alto, CA 94303EU Office: Grojecka 70/13 Warsaw, 02-359 Poland
If you need more information about Intercom or you simply have a question let us know what you need and we’ll forward your request directly to the vendor.
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