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Compare Qminder vs. Intercom

If you need a reliable Customer Experience Management Software product for your organization you should invest time and assess a wide range of alternatives. It doesn’t have to be complex, and can be as simple as matching their functions in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can find Intercom’s overall score of 9.0 and compare it against Qminder’s score of 8.0; or Intercom’s user satisfaction level at 96% versus Qminder’s 100% satisfaction score. The contrast will help you identify the strengths and weaknesses of each program, and choose which one suits you requirements better. Beyond the rich features, the solution which is simple and intuitive is always the better option. We did our best to review all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.
Comparison

Qminder

VS

Intercom

VS

Qminder screenshot Intercom screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

96% ?

Price

Price

$249

$49

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Qminder is a cloud-based queue management system. It helps retail locations manage their sales floor, and enables customers to shop instead of waiting in a line.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Easy Links
Available Support

Available Support

Phone Live Support
Training
Phone
Prominent Clients

Prominent Clients

Tele2, Tavex, Sprint, Ravensbourne College Invision, Droplr, BugHerd, Codeship, Vend
Company Email

Company Email

info@qminder.com team@intercom.io
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Available Languages

Available Languages

English English
Vendor's Address

Vendor's Address

20-22 Wenlock Road
London N1 7GU
United Kingdom
98 Battery Street, Suite 402, San Francisco, CA 94111
Contact No.

Contact No.

+1-617-939-9904 +1-877-595-5175
Available Integrations

Available Integrations

Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Tray.io
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
    PieSync
  • StamPlay
  • DataHero
  • Chameleon
    JustCall
  • Toky
  • Leadsbridge
  • Automate.io
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
    Jira
  • Stitch
  • DriftRock
  • Grow
Pricing Details

Pricing Details

Learn more about Qminder pricing Learn more about Intercom pricing
Cost Details

Cost Details

Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Standard – $249/month

  • Unlimited usage, users, and devices
  • Online human support

Pro – $499/month

  • All Standard features
  • Pad and TV in your brand’s colors
  • API support
  • Setup consultation
  • SMS notifications

Enterprise – Custom Enterprise Pricing

  • All Pro Plan features
  • SAML-based Single Sign-On
  • Dedicated Account Manager
  • SLA & custom Terms of Service
  • Priority Support

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Features

Features

Qminder FEATURES

  • Pre-Registration
  • Self-Registration
  • Service Intelligence
  • Visitor Check-in
  • Visitor Tracking
  • Data Capture
  • Wireless Connectivity
  • Multiple Language Support
  • Visitor SMS Notification

Intercom FEATURES

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both Intercom and Qminder were evaluated by a panel of reliable B2B experts who carried out a detailed study of all crucial aspects of every app. Their final score was calculated using our unique SmartScore model that provides an individual partial score to each factor like: main functionalities, customer support, mobile support, security, client satisfaction and market presence. We are aware that useful features are not the only thing crucial to a company so we make an effort to pay attention to all sides of a service before giving it a final rating.