Compare Nectar Desk vs. Intercom

If you need a competent Customer Support Software product for your enterprise you need to remember to assess various solutions. It doesn’t have to be complex, and can be as straightforward as matching their functions in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can find Intercom’s overall score of 9.0 and compare it against Nectar Desk’s score of 8.0; or Intercom’s user satisfaction level at 96% versus Nectar Desk’s 97% satisfaction score. The comparison will help you see the good and bad points of each application, and decide which suits you requirements better. On top of the robust features, the software which is simple and intuitive is always the better product. If you want to quickly decide on the more reliable Customer Support Software according to our experts we recommend you take a look at the following solutions: Samanage, Freshdesk, Zendesk.
Product

Nectar Desk

VS

Intercom

VS

Nectar Desk screenshot Intercom screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

96% ?

Cost

Cost

$29

$49

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment
Full Review

Full Review

General Description

General Description

Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Useful Links
Company Email

Company Email

info@nectardesk.com team@intercom.io
Company's Address

Company's Address

35 Bridge St
Picton, ON, K0K 2T0
Canada
98 Battery Street, Suite 402, San Francisco, CA 94111
Available Plans

Available Plans

Nectar Desk offers four SMB and enterprise pricing plans, including a free one for teams up to 3 agents. Give the details a look, and select your plan:

Free

  • Up to 3 Agents
  • 10$ per number
  • 1 Queue
  • Call recordings – 7 days
  • Basic Analytics
  • ACD

Basic – $29/month/agent

  • Up to 10 Agents
  • Up to 5 Queues
  • 1 Free Number Per Seat
  • Call Recordings – 1 Month
  • Basic Contact Center Features
  • Queue Dashboards

Intermediate – $49/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Up to 10 Queues
  • Call Recordings – 3 Month
  • Detailed Analytics
  • Reporting

Advanced – $99/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Unlimited Queues
  • Call Recordings – 1 Year
  • Advanced Reporting & Analytics
  • Multi-Channel

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Pricing Details

Pricing Details

Learn more about Nectar Desk pricing Learn more about Intercom pricing
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1-877-777-5728 +1-877-595-5175
Popular Customers

Popular Customers

Partizan Cloud, CanaFlora Invision, Droplr, BugHerd, Codeship, Vend
Supported Integrations

Supported Integrations

Nectar Desk integrates with the following business systems and applications:

  • Zendesk
  • Active Campaign CRM
  • Teamwork Desk
  • Pipedrive

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Tray.io
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
    PieSync
  • StamPlay
  • DataHero
  • Chameleon
    JustCall
  • Toky
  • Leadsbridge
  • Automate.io
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
    Jira
  • Stitch
  • DriftRock
  • Grow
Languages

Languages

English English
Company Size

Company Size

Small Business | Medium Business Small Business | Medium Business | Freelancers
List of Features

List of Features

Nectar Desk FEATURES

  • Instant Number Purchasing
  • Custom Messages and Music
  • Custom Business Hours
  • Queues
  • Interactive voice response (IVR)
  • Call Recordings
  • Use Your Own IP/Soft Phone

Intercom FEATURES

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
Types of Support

Types of Support

Phone Live Support
Ticket
Phone
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which product will perform best for your business it may be a sensible idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular every app is and how wide is its online presence. For example Intercom Twitter account has currently 15578 followers. At the same time Nectar Desk Twitter is followed by 58 people.