Compare InStream vs. Gainsight

The ideal CRM Software is a program that can deal with your company’s specific requirements. You can determine which option works really with your enterprise if you compare different products before you decide which one is the best. For instance, InStream and Gainsight are scored at 8.2 and 7.8, respectively, for overall quality and performance. Likewise, InStream and Gainsight have a user satisfaction rating of 94% and 99%, respectively, which suggests the general feedback they get from customers. Moreover, get in touch with a current client of the software and solicit their comments about the application in question. We are aware that not all businesses have the time to try out a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Pipedrive, Freshdesk, HubSpot CRM.
Compare

InStream

VS

Gainsight

VS

InStream screenshot Gainsight screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

Customer Experience

94% ?

Customer Experience

99% ?

Cost

Cost

€8

by quote

Pricing Type

Pricing Type

Free | Monthly payment Quote-based
Complete Review

Complete Review

General Info

General Info

InStream improves relation management, assures effective communication with a client and increases the efficiency of sales.
Gainsight combines data from various sources of customer intelligence and analyzes this data to prioritize and automate smart customer success actions.
Quick Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Pricing Plans

Pricing Plans

Free

  • 2 Users
  • Synchronization with any mailbox
  • Data import from csv file
  • Unlimited number of contacts
  • Unlimited number of relation lists
  • List personalisation
  • 3 list view
  • Social Media integration (Facebook, Twitter)
  • Calendar
  • Notifications, follow-ups, notes
  • Content sharing
  • Custom fields
  • Intelligent hints
  • Attachments
  • Cloud-based
  • E-mail marketing capabilities
  • Free support

Premium – €8/month/user

  • All features

Gainsight is offered as a SaaS solution, with pricing based on a per user, per month model. Contact the company directly for a quote.

Languages Supported

Languages Supported

English English
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about InStream pricing Learn more about Gainsight pricing
Contact Email

Contact Email

office@instream.io info@gainsight.com
Contact Address

Contact Address

Block H, Southgate Office Village,
286C Chase Road
N14 6HF London, Great Britain
1300 Island Drive, Suite 103, Redwood City, CA 94065
List of Features

List of Features

InStream FEATURES

  • Calendar Management
  • Contact Management
  • Free Version
  • Interaction Tracking
  • Lead Management
  • Social Media Integration
 

Gainsight FEATURES

  • 100% native Force.com
  • 360-degree customer profiles
  • Automate scenario workflows
  • Call-to-action notifications
  • Commenting, notes and @mentions
  • Customer communications
  • Customer health score cards
  • Engagement analytics
  • Interactive report builder
  • NPS surveys
  • Pre-packaged analytics graphs
  • Renewals dashboard
  • Role-specific live dashboards
  • Rules-based alerts
  • Sort, filter and export data
  • Sponsor tracking
  • Task and call-to-action analysis
  • Task and call-to-action management
  • Triggered emails
  • Triggered lifecycle rules
Phone Number

Phone Number

+ 1 347 6889916 1-888-623-8562
Supported Integrations

Supported Integrations

InStream integrates with the following business systems and applications:

  • Gmail
  • Google calendar
  • Google apps
  • Hotmail
  • Outlook
  • FastMail
  • Inbox
  • Mail.com
  • Twitter
  • Facebook

Gainsight supports the following integrations:

  • Eloqua
  • Marketo
  • Netsuite
  • Salesforce
  • io
Popular Customers

Popular Customers

Woodpecker, Planners, GAVBIZ Adobe, Intacct, Clarizen, Medallia
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect exclusively a wide range of useful tools and scalable pricing packages from a credible CRM Software. Almost as essential as key features is a top-notch customer support. You want to make sure that in a situation where you have any questions about InStream or Gainsight, or you struggle with some problems, or perhaps you’ll want to request a specific revision or functionality useful to your team you can rely on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you are able to benefit from personal training or at the very least an FAQ you can use.