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Compare Instant Housecall vs Yoummday

What is better Instant Housecall or Yoummday? When you need an efficient Customer Support Software product for your company you need to make time to examine several alternatives. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can find Instant Housecall’s overall score of 8.0 and compare it against Yoummday’s score of 8.0; or Instant Housecall’s user satisfaction level at 100% versus Yoummday’s N/A% satisfaction score.

The contrast will help you see the good and bad points of each service, and choose which one fits you requirements better. Aside from the rich features, the solution that’s simple to grasp and use is always the better option.

People who don't have much time or need a Remote Support Software advice from our experts may want to investigate these top choices for this year: ConnectWise Control, Zendesk, Atera.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unattended Remote Access
  • On-Demand Remote Access
  • Time Window
  • SMS Notifications
  • Session Chat
  • Concurrent Sessions
  • Call Transfer/Conference
  • Personal Assistant
  • Automated PC Repair
  • Custom Repair Processes & Apps
  • Session History
  • Specialist Notes
  • Direct Downloads
  • Customer Reviews
  • Software Customization

Pricing Info

Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:

Starter – $39/month or $29/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 50 Unattended Remote Access Endpoints
  • 1 Concurrent Session
  • Co-Branded
  • IT Pro Features
  • Small Business Features

Entrepreneur – $49/month or $39/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 100 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Automated PC Repair

Everything– $89/month or $69/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 400 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Features for Business Growth
  • Automated PC Repair
  • Early Access to All New Features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dragonfly Technologies, Kens PC Repair, Clarity IT

Integrations

Instant Housecall integrates with D7, a popular suite of computer diagnostics and repair tools.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Instant Housecall is a remote support tool that revolutionizes how your IT business solves customers' computer problems.

Company Email

support@instanthousecall.com

Contact No.

Company's Address

Instant Housecall Inc.
585 Dundas St E,
Third Floor
Toronto, ON M5A2B7,
Canada

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Telesales
  • Market Research
  • Customer Surveys
  • Customer Support
  • Order Hotlines
  • Secretary & Reception
  • Simultaneous Interpreter
  • Email Support
  • Web Chat Support
  • Social Media Support

Pricing Info

Yoummday is a virtual contact center marketplace for SMBs and big corporations that charges clients per minute. Those interested in it can use the web form to contact sales and to ask for more enterprise pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Yoummday is world’s first online marketplace of professionals for virtual contact support.

Company Email

info@yoummday.com

Contact No.

Company's Address

Belgradstrasse 68
80804 München
Germany

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

Popular Alternatives

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Score

No Customer Support Software will manate to cater to all the needs of a specific team. Even though main features of Instant Housecall and Yoummday are important you should also thoroughly analyze the integrations offered by a given software. Very often you will already be making use of various kinds of B2B software in your company and it’s always more beneficial to go with products that integrate well with one another. That way you will be able to ensure an effortless transfer of data between your teams and software used, which can considerably reduce time devoted to migrating between one software and the other.

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