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Compare InMoment vs Review Camp

What is better InMoment or Review Camp? Comparing InMoment and Review Camp, you can actually see which Customer Experience Management Software product is the better choice. This guarantees that your company can select the most productive and useful software. You can study the specifics, including available tools, prices, plans offered by each vendor, offer stipulations, and more

We also let you check their overall scores to know which one appears to be more beneficial for your firm. InMoment has 9.0 points for overall quality and 100% rating for user satisfaction; while Review Camp has 5.0 points for overall quality and 79% for user satisfaction. Similarly, you can also assess which vendor is more reliable by sending an an email question to the two companies and find out which one replies faster.

We are aware that not all companies have enough time to scrutinize dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Qualtrics CX, Zendesk, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Video, Voice, Text & Active Listening
  • Full Web Feedback Integration
  • Fast Video Transcription
  • Role-based Reporting
  • Auto-route Reporting
  • Customizable Dashboards
  • Case Management
  • Text Analytics
  • Automated Real-time Alerts
  • Personalized Coaching Opportunities
  • Location-specific Recommendations

Pricing Info

InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Comcast, Pizza Hut

Integrations

  • Facebook
  • Twitter
  • Yelp
  • Google+
  • TripAdvisor
  • OpenTable
  • UrbanSpoon
  • FourSquare
  • Voxpopme
  • OneLogin
  • All popular CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InMoment is a software tool that offers advanced data gathering and analytics for businesses to optimize customer experience.

Company Email

support@inmoment.com

Contact No.

Company's Address

310 E 4500 South, Suite 450
Salt Lake City, UT 84107
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 5.0

User Satisfaction

CUSTOMER EXPERIENCE 79%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • SEO boost
  • Action management
  • Email marketing
  • Real-time monitoring
  • Reporting
  • Survey management
  • Multi-channel collection
  • Dashboard
  • Sentiment analysis
  • Website integration
  • Social media integrated
  • Mobile friendly
  • Multiple review
  • Prevent negative reviews
  • Stop service issues
  • MailChimp integration
  • 99.99% uptime
  • Customized offers
  • Customized cards

Pricing Info

Review Camp offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Base Package – $99/month (starting package)

  • Branded URL
  • Branded review page
  • Mobile-friendly
  • 100% up-time
  • SEO boost
  • Increased revenue
  • Superior support
  • Get more reviews
  • One-time setup/training
  • 250 branded review cards

Widget Package – By quote

  • Increased website conversion
  • Review stream to website
  • Review funnel on website
  • Review-Us button on website
  • Staff logins
  • Email signature snippets
  • QR code generator

Reporting Suite – By quote

  • Automated reporting
  • On-demand report
  • Free competitor report
  • Ultimate reputation visibility
  • Staff logins

Marketer Package – By quote

  • Upload email list
  • Drip campaigns
  • Instant email reviews request
  • Social media integration
  • Real-time review alerts
  • SMS/text customers
  • Staff logins

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yes Plumbing, FineTune Auto Service, Bright Green

Integrations

At the moment, Review Camp offers a streamlined integration with MailChimp.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Review Camp is a management software that was fabricated to furnish all types of businesses with virtuous tools for supercharging their online reviews.

Company Email

support@review.camp

Contact No.

Company's Address

Las Vegas, NV
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

It may not always be sufficient to just compare InMoment and Review Camp against each other. While specific tools, cost and user reviews are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by each app. Very often a less dominant app may turn out to be an amazing choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which shows that despite smaller market popularity it’s a worthy rival to the solutions that rule the market.

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