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Compare InMoment vs PT Distinction

What is better InMoment or PT Distinction? If you wish for a competent Customer Experience Management Software product for your company you need to make time to compare several alternatives. It doesn’t have to be challenging, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can check InMoment’s overall score of 9.0 and compare it against PT Distinction’s score of 8.0; or InMoment’s user satisfaction level at 100% versus PT Distinction’s 93% satisfaction score.

The evaluation can help you see the good and bad points of each application, and choose which one matches your requirements better. On top of the main features, the software that is easy to understand and use is always the better choice.

We did our best to review all popular Customer Experience Management Software products offered on the market, but among them these three caught our special attention: Zendesk, Yotpo, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Video, Voice, Text & Active Listening
  • Full Web Feedback Integration
  • Fast Video Transcription
  • Role-based Reporting
  • Auto-route Reporting
  • Customizable Dashboards
  • Case Management
  • Text Analytics
  • Automated Real-time Alerts
  • Personalized Coaching Opportunities
  • Location-specific Recommendations

Pricing Info

InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Comcast, Pizza Hut

Integrations

  • Facebook
  • Twitter
  • Yelp
  • Google+
  • TripAdvisor
  • OpenTable
  • UrbanSpoon
  • FourSquare
  • Voxpopme
  • OneLogin
  • All popular CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InMoment is a software tool that offers advanced data gathering and analytics for businesses to optimize customer experience.

Company Email

support@inmoment.com

Contact No.

Company's Address

310 E 4500 South, Suite 450
Salt Lake City, UT 84107
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $19.90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Branding
  • Quick Navigation
  • Marketing Resources
  • Scalable Systems
  • Automation
  • Flexible Program Builder
  • Coaching Tools
  • Group Training Programs
  • Exercise & Assessment Library
  • Free Training Trials
  • Personalized Meal Plans
  • Habit Coaching & Tracking
  • Automated Client Notifications
  • Real-time Alerts, Summaries & Feedback
  • Messaging Center
  • Photo Food Diary
  • Exercise Coaching
  • Up-to-date Assessments
  • Tracking & Measuring Progress
  • Integrations

Pricing Info

PT Distinction has three options for enterprise pricing that are suitable for solo trainers and fitness training businesses. There are no long-term commitments, allowing you to cancel any time. And if you stop your subscription anytime in your first month, you do not have to pay a single cent.

Novice – $19.90/month

  • 1 Month Free Trial
  • 3 Online Client Accounts
  • Android & iOS Apps
  • Full Customization
  • Same Day Support

Pro – $60.00/month

  • All Novice Features
  • 25 Online Client Accounts
  • Custom Branded Mobile Apps
  • Website Integration

Master – $80.00/month

  • All Pro Features
  • 50 Online Client Accounts

If you want to add more client accounts to your subscription, each one is free for the first month. The fee after that varies for every plan. For Novice and Pro, it is $6.00 per month while for Master it is only $1.60 per month.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mom Beyond Baby, Precision Motion, Pedro Correia

Integrations

PT Distinction can integrate with popular health trackers and wearables as well as leading online payment gateways.

  • My Fitness Pal
  • FitBit
  • MyZone
  • PayPal

For more information as to which devices and applications PT Distinction can synchronize with, visit the knowledge base or contact support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cutting-edge personal trainer application that supplies the tools for a successful online training business.

Company Email

Contact No.

Company's Address

PT Distinction, Ltd.
7 Quakers Road
Devizes, Wiltshire, SN10 2FH
United Kingdom

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Both InMoment and PT Distinction were tested by a team of independent SaaS experts who prepared a thorough study of all crucial aspects of every service. Their ultimate score was calculated with unique SmartScore algorithm which gives an individual partial score to each factor such as: main functionalities, client support, mobile support, security, user satisfaction and media presence. Here at FinancesOnline we know useful features are not the only thing essential to a business so we do our best to pay attention to all sides of a product before coming up with its final rating.

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