Compare Inforobo vs. Appian BPM

Purchasing the suitable Business Process Management Software product is as simple as evaluating the good and poor features and terms offered by Inforobo and Appian BPM. Here you can also match their total scores: 8.0 for Inforobo vs. 8.1 for Appian BPM. Or you can check their general user satisfaction rating, N/A% for Inforobo vs. 100% for Appian BPM. We suggest that you put some effort and review their unique features and decide which one is the better option for your company. What’s more keep in mind to consider your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile app to help you work away from your office. We are aware that not all businesses have enough time to try out a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Essentials.



Appian BPM


Inforobo screenshot Appian BPM screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.1 ?

Customer Experience

Customer Experience

Customer Experience

N/A ?

Customer Experience

100% ?





Price Scheme

Price Scheme

Monthly payment | Quote-based Quote-based
Complete Review

Complete Review



Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Appian is a business process management solution for the enterprise that seamlessly integrates work automation with data management.
Useful Links
List of Features

List of Features


  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars


  • BPMN process solutions
  • Native process repository
  • Business rules
  • Forms interface design
  • Complex event processing
  • Instant deployment
  • Out-of-the-box Integration
  • Built-in enterprise mobility
  • Appian Records
  • Intuitive user interfaces
  • Real-time management tools
  • Task management
  • Real-time visibility
  • Skills-based routing
  • Social collaboration
  • Continuous process improvement
  • Aggregated process history
  • Predictive analytics
  • Dynamic reporting
  • Appian Labs
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English English
Cost Details

Cost Details

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

Appian offers 3 editions:

Trial Edition – Free trial

  • All platform functionality is available
  • Separate and secure cloud instance
  • Test drive Appian’s low-code app development platform

Application Edition – $90/user/month

  • All platform functionality is offered
  • Business users can create and collaborate on a single application

Enterprise Edition – $180/user/month

  • All platform functionality is offered
  • Unleash digital transformation throughout your company without limits
  • Harness the speed and power of Appian across all your enterprise applications

Price is subject to minimum purchase requirements and Appian’s terms and conditions. Contact the vendor for external user prices as well as Appian RPA with Blue Prism pricing.

Platform Features

  • Administration
  • Analytics, dashboards and reporting
  • Appian QuickApps
  • Appian Records for live, unified data views
  • BPMN-based process modeling
  • Business activity monitoring
  • Case management
  • Collaboration
  • Content management
  • Drag-and-drop design for web and mobile apps
  • Embedded application support
  • Integrated rules engine
  • Integration management
  • Process orchestration
  • Security and identity management
Contact Address

Contact Address

Nava Vadaj, Ahmedabad - 380013
11955 Democracy Drive Suite
1700 Reston, VA 20190
Support Types

Support Types

Phone Live Support
Prominent Customers

Prominent Customers

Warwick Academy, McKinsey & Company, Stoke by Nayland Sprint, Ryder, USDA
Phone Number

Phone Number

+91-992-568-5229 1 703 442 8844
Available Devices

Available Devices

Windows Mobile
Company Email

Company Email
Pricing Details

Pricing Details

Learn more about Inforobo pricing Learn more about Appian BPM pricing


Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

Integration datasheet available upon request.

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All the data, information and opinions that we presented in this table were gathered from official company sites, advertising resources available online, real-life experience from real clients as well as our personal direct use of every service by a professional reviewer. We do our best to thoroughly analyze every service, so we not only study it on our own, but we also compare our results with views of other members from the B2B community.