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Compare Infor CRM vs ManageEngine ServiceDesk

What is better Infor CRM or ManageEngine ServiceDesk? Getting the proper CRM Software product is as easy as contrasting the solid and weak characteristics and terms offered by Infor CRM and ManageEngine ServiceDesk. Here you can also match their total scores: 9.0 for Infor CRM vs. 8.7 for ManageEngine ServiceDesk. Or you can check their general user satisfaction rating, 99% for Infor CRM vs. 100% for ManageEngine ServiceDesk.

We suggest that you spend some time to analyze their specific functions and figure out which one is the better option for your business. What’s more don’t forget to consider your company’s or industry’s special situation, for instance, a multilingual solution for a global company or a mobile version to help you work in the field.

We are aware that not all businesses have the time to scrutinize dozens of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Salesforce CRM, HubSpot CRM, Freshsales.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Open access
  • Mobile app
  • Embedded CRM
  • Integration options
  • Open APIs
  • Works with popular ERPs
  • Adaptable & scalable platform

Pricing Info

Infor CRM pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dunlop Aircraft Tyres, Hamworthy, ZyXEL, Meridian Bioscience, Harry Rosen

Integrations

Infor CRM offers standard open APIs & integration options.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Infor CRM is an award-winning, state-of-the-art technology platform that empowers you to maximize the value of
your customer data.

Company Email

innovate@infor.com

Contact No.

Company's Address

641 Avenue of the Americas
New York, NY 10011
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

It may not always be enough to just compare Infor CRM and ManageEngine ServiceDesk against one another. Although useful functionalities, pricing plans and user comments are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards merited by each software. Frequently a less dominant solution may turn out to be an amazing choice that was a winner of many SaaS awards such as our Great User Experience Award which shows that despite smaller market popularity it’s a significant contender to the products that rule the market.

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