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Compare NICE inContact CXone vs Genesys PureCloud

What is better NICE inContact CXone or Genesys PureCloud? Different firms want different types of Customer Support Software. To learn which solution meets your requirements, think about comparing various options feature by feature including their conditions and pricing. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.

The results are: NICE inContact CXone (8.8) vs. Genesys PureCloud (9.0) for all round quality and functionality; NICE inContact CXone (91%) vs. Genesys PureCloud (98%) for user satisfaction rating. Analyze their high and low points and see which software is a better option for your company. A simple, practical way is to list the advantages and disadvantages of both solutions side by side and see which solution comes on top.

In the event you would like to quickly decide on the optimal Call Center Software according to our review team we advise you examine one of these products: Zendesk, Freshcaller, JustCall.

SmartScore™

8.8

User Satisfaction

91%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Optimized Voice as a Service (Vaas)
  • Interaction Channels
  • Interaction Analytics
  • Automatic Call Distribution
  • Workforce Intelligence
  • AI chatbots
  • Real-time Reporting and Dashboards
  • Extensive customer satisfaction surveys
  • Intelligent Workforce Management 
  • Quality Management and Analytics
  • Performance Management
  • Call Recording
  • Automatic Call Distribution
  • Interactive Voice Response
  • Predictive Dialer

Pricing Info

NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.

Integrations

NICE inContact has pre-built integrations with CRM applications like:

  • Salesforce
  • SAP
  • Oracle Service Cloud
  • Microsoft Dynamics
  • Zendesk
  • NetSuite
  • ServiceNow
  • Bullhorn
  • SugarCRM.

Other integrations can be done through a NICE inContact DevOne partner.

Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.

Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.

You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honeywell, Aetna, New Balance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.

Company Email

info@NICEinContact.com

Contact No.

Company's Address

NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA

Popular NICE inContact CXone Alternatives

SmartScore™

9.0

User Satisfaction

98%

Pricing:

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD
  • Speech-Enabled IVR
  • Outbound Dialing 
  • Outbound Campaigns
  • Graphical Scripting
  • Workforce Management
  • Recordings 
  • Quality Evaluations
  • Speech Analytics
  • Supervisory Actions 
  • Reporting and Analytics
  • PureCloud for Altocloud
  • Data Integrations
  • User Profile Integrations
  • Native Mobile Apps
  • GDPR Compliance
  • HIPAA Compliance
  • PCI-DSS – Secure IVR
  • Audio Conferencing
  • Call Recording
  • Chat
  • Cloud IP PBX
  • Desktop Sharing
  • Directory
  • File Sharing
  • Group Ring, Hunt Groups
  • Inbound and Outbound Faxing
  • Unified Inbox
  • Video Calling 
  • Voicemail
  • WebRTC Softphone

Pricing Info

Genesys PureCloud offers pricing plans that are bundled depending on the features you require. In case you want to test out the platform before committing to a subscription plan, the vendor also offers a 30-day free trial option for your convenience.

PureCloud 1 – $75/agent/month (billed annually)

This package comes with all the essential functionalities to solve customer problems faster.

PureCloud 2 – $110/agent/month (billed annually)

This package comes with additional communication channels so it’s easier for customers to contact you. 

PureCloud 3 – $140/agent/month (billed annually)

This package provides all of the features that the PureCloud platform has to offer. 

PureCloud Communicate – $10/agent/month (billed annually)*

This plan only includes internal communication modules such as live chat, video chat, company directory, and document sharing. Do note that their rates are exclusive of minutes fees.

Integrations

Genesys PureCloud can support a wide variety of CRM and HR integrations. Some of their partners include: 

  • Salesforce
  • Zendesk
  • Oracle Service Cloud
  • SugarCRM
  • Microsoft Dynamics 365
  • GSuite
  • OneLogin
  • Microsoft Active Directory
  • Federation Services

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, Princeton University, Bosch

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.

Company Email

info@genesys.com

Contact No.

Company's Address

2001 Junipero Serra Blvd
Daly City, CA 94014
USA

Popular Genesys PureCloud Alternatives

In the event you continue having second thoughts about which product will be best for your business it might be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular every product is and how extensive is its online presence. For instance NICE inContact CXone Twitter profile has currently 8590 followers. At the same time Genesys PureCloud Twitter is followed by 17854 people.

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