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Compare NICE inContact vs Free Call

What is better inContact or Free Call? Comparing inContact and Free Call, it is simple to see which Communications Software product is the better alternative. This guarantees that your company will be able to choose most productive and effective program. You can check the details, like available tools, pricing, plans offered by each vendor, offer terms, etc.

We also let you evaluate their all round scores to know which one looks to be more suitable. inContact has 8.2 points for overall quality and 91% rating for user satisfaction; while Free Call has 8.0 points for overall quality and 95% for user satisfaction. You can also check which software company is more credible by sending an an email question to the two companies and see which one replies without delays.

At the moment, the top products in our Communications Software category are: 8×8 VoIP Phone Service, Slack, RingCentral.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Customer Routing
  • Voice Response
  • Multiple Interaction Channels
  • Predictive Dialing
  • Agent Interface
  • Workforce-Intelligent Contact Center
  • AI Chatbots
  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management
  • Omnichannel Analytics
  • CRM Integrations
  • UCaaS Integrations
  • Developer Ecosystem
  • REST APIs
  • Voice as a Service
  • Reporting

Pricing Info

NICE inContact requires you to request custom enterprise pricing by phone or by using the website’s contact form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Columbia, Hoveround, Mitchell

Integrations

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust contact center management software built to leverage one-on-one experiences.

Company Email

Contact No.

Company's Address

NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Free Calls
  • Accurate Caller Location
  • Call Tracking and History
  • Call Recording
  • Phone Hyperlink

Pricing Info

Free Call offers a basic free package, and additional SMB and enterprise pricing plans for advanced users. Check the details, and choose your plan:

Free

  • 30 minutes talk time
  • Offline Messages
  • Working Hours
  • GPS caller location on the map

Freelancer – $10/month

  • 60 minutes talk time
  • Offline Messages
  • Working Hours
  • GPS caller location on the map
  • Phone Hyperlink

Small Business – $17/month

  • 120 minutes talk time
  • Offline Messages
  • Working Hours
  • GPS caller location on the map
  • Phone Hyperlink
  • Call Recording

Growing Business – $26/month

  • 250 minutes talk time
  • Offline Messages
  • Working Hours
  • Accurate GPS caller location
  • Phone Hyperlink
  • Call Recording
  • 3 months call history

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ORAK Engeneering, Panchev, Dieselor

Integrations

Free Call integrates with the following business systems and applications:

  • WordPress
  • Wix
  • Weebly
  • BigCommerce
  • Shopify
  • Google Tag Manager
  • Joomla
  • Drupal
  • OpenCSM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Free Call is a web-based communications platform that allows your customers to contact you via website button directly to your landline or mobile phone.

Company Email

Contact No.

Company's Address

501 Silverside Road, Suite 105
Wilmington, DE 19809
USA

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

You don’t want only a wide range of features and adjustable pricing from a well-known Communications Software. Almost as crucial as core features is a trustworthy customer support. You want to ensure that when you have any questions about inContact or Free Call, or you face some problems, or perhaps you’ll want to ask for a specific change or feature useful to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can enjoy personal training or at least an FAQ you can use.

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