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Compare NICE inContact vs Fleep

What is better inContact or Fleep? Purchasing the right Communications Software product is as easy as assessing the strong and weak characteristics and terms offered by inContact and Fleep. Here you can also match their total scores: 8.2 for inContact vs. 8.8 for Fleep. Or you can verify their general user satisfaction rating, 91% for inContact vs. 99% for Fleep.

We suggest that you spend some time to examine their specific functions and decide which one is the better alternative for your business. What’s more don’t forget to take into account your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile version to help you work on the go.

Our team put a lot of effort to review all popular Communications Software products offered on the market, but among them these three caught our special attention: Slack, RingCentral, 8×8 VoIP Phone Service.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Customer Routing
  • Voice Response
  • Multiple Interaction Channels
  • Predictive Dialing
  • Agent Interface
  • Workforce-Intelligent Contact Center
  • AI Chatbots
  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management
  • Omnichannel Analytics
  • CRM Integrations
  • UCaaS Integrations
  • Developer Ecosystem
  • REST APIs
  • Voice as a Service
  • Reporting

Pricing Info

NICE inContact requires you to request custom enterprise pricing by phone or by using the website’s contact form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Columbia, Hoveround, Mitchell

Integrations

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust contact center management software built to leverage one-on-one experiences.

Company Email

Contact No.

Company's Address

NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from €5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dynamic team communications
  • Document/file sharing
  • User account management
  • Status message
  • Native apps
  • File storage
  • Premium conversation

Pricing Info

Fleep offers detailed enterprise pricing structure with three price plans:

Basic @ €0

  • Full message history
  • Unlimited conversations
  • 10GB file storage
  • Document and file sharing
  • Native apps

Business @ €5/user/month billed annually

  • Everything in Basic
  • 100GB file storage
  • User account management
  • Premium conversations
  • Delete file and messages
  • Upload company logo and name
  • My tasks
  • Status message

Enterprise @ custom quote

  • Everything in Business
  • Volume discount

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Fleep integrates with the following applications:

  • Zapier
  • Trello
  • Dropbox
  • Google Drive
  • OneDrive
  • JIRA
  • Slack
  • Bitbucket Cloud
  • Appear.in
  • Confluence
  • GitHub
  • GitLab
  • Webhooks
  • New Relic
  • Pivotal Tracker
  • BitBucket Server
  • Sameroom

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An innovative communication application that combines a robust business messenger with built-in collaboration tools to give teams and project groups an ideal way to communicate.

Company Email

support@fleep.io

Contact No.

Company's Address

Fleep,
Tallinn, Harjumaa

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

Every time you choose a product that you think will work best for your team you shouldn’t just pay attention to what experts have to say about it. Very often individual experience with the app will vary, depending on specific preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate impression of how real users of inContact and Fleep rate their experience with the product. Our algorithm is built around advanced analysis of product appearances on other websites, social networks as well as blogs, so you will get a complete and reliable landscape of what other customers think about each product. In this case inContact got a total satisfaction rating at 91% while for Fleep 99% of users claim they had a positive experience with it.

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