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Compare NICE inContact CXone vs CozTel

What is better NICE inContact CXone or CozTel? Reviewing products to find the best Customer Support Software doesn't have to be complicated. On our review platform, we enable you to match NICE inContact CXone and CozTel and immediately analyze their distinct features. We allow you to examine their features, supported devices, customer support, pricing, terms, and much more.

You can also examine their overall score (8.8 for NICE inContact CXone vs. 8.0 for CozTel) and overall customer satisfaction level (91% for NICE inContact CXone vs. 100% for CozTel). Devote time to examine your leading alternatives and find out which one is right for your company. Similarly, you have to check the software company’s background; are they reliable and will they still be around in the future?

Users who want to save some time or want a Call Center Software recommendation from our team might want to examine these top choices for this year: Freshcaller, JustCall, Zendesk.

SmartScore™

8.8

User Satisfaction

91%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Optimized Voice as a Service (Vaas)
  • Interaction Channels
  • Interaction Analytics
  • Automatic Call Distribution
  • Workforce Intelligence
  • AI chatbots
  • Real-time Reporting and Dashboards
  • Extensive customer satisfaction surveys
  • Intelligent Workforce Management 
  • Quality Management and Analytics
  • Performance Management
  • Call Recording
  • Automatic Call Distribution
  • Interactive Voice Response
  • Predictive Dialer

Pricing Info

NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.

Integrations

NICE inContact has pre-built integrations with CRM applications like:

  • Salesforce
  • SAP
  • Oracle Service Cloud
  • Microsoft Dynamics
  • Zendesk
  • NetSuite
  • ServiceNow
  • Bullhorn
  • SugarCRM.

Other integrations can be done through a NICE inContact DevOne partner.

Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.

Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.

You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honeywell, Aetna, New Balance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.

Company Email

info@NICEinContact.com

Contact No.

Company's Address

NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA

Popular NICE inContact CXone Alternatives

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

100%

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

Pricing Info

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Integrations

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Coztel is Cloud-based Call Center Software that provides complete call center solution to inbound, Outbound and Blended call centers.

Company Email

contact@coztel.com

Contact No.

Company's Address

83 Ducie St.
M1 2JQ Manchester
United Kingdom

Almost as crucial as functionalities and user support responsiveness are pricing plans given by NICE inContact CXone and CozTel. Although cost should not be the sole element it’s without a doubt a key thing to consider. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your company grows. You should be certain you don’t pick plans that have complex features that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can often count on discounts. You should also try out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a solid overview of what it’s like to work with NICE inContact CXone and CozTel.

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