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Compare Inbenta vs WSDesk

What is better Inbenta or WSDesk? If you wish for a reliable Customer Support Software product for your business you have to take time to compare various options. It doesn’t have to be tricky, and can be as simple as matching their functionalities in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can find Inbenta’s overall score of 8.4 and compare it against WSDesk’s score of 8.0; or Inbenta’s user satisfaction level at 100% versus WSDesk’s N/A% satisfaction score.

The comparison will allow you to identify the pros and cons of each software, and make up your mind on which matches your requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better product.

We are aware that not all businesses have enough time to scrutinize a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Artificial Intelligence Software category are: Salesforce Einstein, Azure Machine Learning Studio, Cloud Machine Learning Engine.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

Pricing Info

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Multiplus SA, Xapo, GoAnimate

Integrations

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.

Company Email

info@inbenta.com

Contact No.

Company's Address

777 Mariners Island Blvd. Suite #220
San Mateo, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $89

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple Interface
  • Create Tags, Labels, Ticket Fields, etc.
  • Auto-Tagging
  • Auto-Assigning
  • Auto-Suggestion
  • Email Support
  • Backup and Restore

Pricing Info

WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:

Free Version – No License

  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Single Site License – $89

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting & Analyzing Tool

Five Sites License – $129

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

WSDesk integrates with the following business systems and applications:

  • WooCommerce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WSDesk is a ticketing platform that enables businesses to transform their WordPress eCommerce website or online store to a web-based support desk.

Company Email

support@wsdesk.com

Contact No.

Company's Address

No-1AAC-214, 1st Floor, East of NGEF Layout, 1st AA Cross]
Kasturi Nagar, Bengaluru, Karnataka 560043
India

Botbot.AI

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Natural Language Understanding
  • Multiple Language Support
  • Context Recognition
  • Bot-Human Integration
  • Data Analytics
  • Bot to Bot INteraction
  • Conversational UX Modelling
  • Workflow Optimization
  • Push Message Triggering
  • System Integration
  • Built-in Memory

Pricing Info

Contact Botbot.AI for more information about their basic and enterprise pricing options. You can also try their demo bot to see if it fits perfectly with your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Botbot.AI integrates with the following business systems and applications:

  • Slack
  • Facebook Messenger
  • Telegram
  • Microsoft Dynamics
  • Netsuite
  • BambooHR

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Botbot.AI engages users on a platform they're familiar with, in a language they're comfortable in. Using conversational interfaces to consolidate enterprise software or automate business workflows, Botbot.AI augments teams and drives enterprise productivity.

Company Email

hello@botbot.ai

Contact No.

Company's Address

Botbot.AI
Singapore
Singapore

It may not always be enough to just compare Inbenta and WSDesk against one another. Even though specific tools, pricing plans and customer experience are all crucial and should be taken into account when making a final choice, you should also pay attention to the recognition and awards merited by each product. In many cases a less dominant software may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which reveals that despite smaller market presence it’s a worthy rival to the services that dominate the market.

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