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Compare Inbenta vs ProProfs Help Desk

What is better Inbenta or ProProfs Help Desk? You have such a wide range of Customer Support Software solutions in today’s state of that industry that selecting the best product can be frustrating. On our comparison page, you can actually review the tool, pricing terms, available plans, and more details of Inbenta and ProProfs Help Desk.

It’s also possible to compare their score (8.4 for Inbenta vs. 8.5 for ProProfs Help Desk) and user satisfaction level (100% for Inbenta vs. 100% for ProProfs Help Desk). The scores and ratings provide you with an overall idea how both of these software products perform. Additionally, find out if the solution can integrate with the company’s current business apps to guarantee greater productivity.

We know that not all businesses have enough time to examine dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Artificial Intelligence Software category are: Salesforce Einstein, Cloud Machine Learning Engine, Azure Machine Learning Studio.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

Pricing Info

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Multiplus SA, Xapo, GoAnimate

Integrations

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.

Company Email

info@inbenta.com

Contact No.

Company's Address

777 Mariners Island Blvd. Suite #220
San Mateo, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Track Tickets
  • Prioritize Tickets
  • Solve Tickets
  • Share Knowledge
  • Instant Support
  • Train Agents and Customers
  • Optimized For Mobile Devices
  • Scalable Solution

Pricing Info

ProProfs Help Desk offers the following basic and enterprise pricing packages:

Free

  • 1 User
  • 1 Inbox
  • 100 Tickets/Month
  • 1 Department/Team
  • 1-Month Ticket History

Team – $49/month or $39/month (Annual Billing)

  • 3 Users
  • 1 Inbox
  • Unlimited Tickets
  • 1 Department/Team
  • 6-Month Ticket History
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Phone Support

Business – $89/month or $79/month (Annual Billing)

  • All Team Features
  • 5 Users
  • 3 Inboxes
  • 3 Departments/Teams
  • 1-Year Ticket History
  • Basic Reports
  • Routing
  • Child Tickets
  • Roles & Permissions

Enterprise – $499/month or $399/month (Annual Billing)

  • All Business Features
  • Unlimited Users
  • Unlimited Inboxes
  • Unlimited Departments/Teams
  • Unlimited Ticket Ratings
  • Enterprise Reports
  • Audit & Admin Controls
  • SLA & Custom License

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Nissan, Adobe

Integrations

ProProfs Help Desk integrates with the following business systems and applications:

  • ProProfs Knowledge Base
  • ProProfs Chat
  • ProProfs Survey Maker

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution, resulting in better customer experience and immense customer satisfaction.

Company Email

sales@proprofs.com

Contact No.

Company's Address

ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States

Day One Artificial Intelligence

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Applications
  • Machine Learning
  • Natural Language Processing
  • Text & Speech Analytics
  • Object Recognition
  • AI & AR/VR Technologies

Pricing Info

Day One Artificial Intelligence’s SMB and enterprise pricing information is available only upon request. Please contact the vendor, and get your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fullerton Markets, Bosch, 1TAM

Integrations

Day One Artificial Intelligence integrates with:

  • Hadoop
  • Fuse
  • Apache
  • Flume
  • Periscope Data
  • Tableau
  • AWS
  • MongoDB
  • NoSQL

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A transformative application development service that incorporates Artificial Intelligence and Virtual Reality capabilities into web and mobile applications.

Company Email

contact@day1tech.com

Contact No.

Company's Address

Day1 Technologies
Lankershim Blvd #500,
Los Angeles, California 5250
USA

All the data, facts and statistics that we shared in this table were gathered from official company pages, advertising content available online, real-life experience from real customers as well as our individual everyday use of each service by an expert. We put a lot of effort to comprehensively test every app, therefore we not only examine it on our own, but we also correlate our results with experiences of other members from the B2B community.

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