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Compare Inbenta vs IBM SPSS

What is better Inbenta or IBM SPSS? With a wide range of features, pricing, details, and more to evaluate, finding the right Artificial Intelligence Software for your company is tough. But by using our system, it's easy to match the characteristics of Inbenta and IBM SPSS together with their general score, respectively as: 8.4 and 9.0 for overall score and 100% and 80% for user satisfaction.

You can also evaluate them feature by feature check out which software is a more effective fit for your company. Keep in mind to use a free trial first prior to opting in for a plan to see how the program can benefit you in practical situations.

We are aware that not all businesses have the time to test dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Artificial Intelligence Software category are: Salesforce Einstein, Azure Machine Learning Studio, Cloud Machine Learning Engine.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

Pricing Info

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Multiplus SA, Xapo, GoAnimate

Integrations

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.

Company Email

info@inbenta.com

Contact No.

Company's Address

777 Mariners Island Blvd. Suite #220
San Mateo, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 80%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Segmentation
  • Data Mining
  • Predictive Models Development
  • Initiatives Success Tracking
  • Analytical Assets Management
  • Processes Automation
  • Results Sharing
  • Predictive Analytics Platform Builder
  • SEM Hypothesis Testing
  • Prescriptive & Descriptive Analytics
  • Data Preparation
  • Real-Time Scoring

Pricing Info

IBM SPSS offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

IBM SPSS Statistics – $99.00/user/month

  • Statistical Tools
  • Open Source Integration
  • Statistical Analysis

IBM SPSS Modeler – $199.00/user/month

  • Multiple Data Sources Support
  • Visual Analysis Streams
  • Automatic Data Preparation
  • Automated Modeling
  • Algorithmic Methods
  • Text Analytics
  • Geospatial Analytics
  • Multiple Deployment Methods

IBM SPSS Collaboration and Deployment Services – request a quote

  • Collaboration Support
  • Enterprise Analytics Sharing
  • Automated Processes
  • Infrastructure Integration
  • Access & Version Control

IBM SPSS Analytic Server – request a quote

  • Hadoop
  • Structured & Unstructured Data
  • Apache Spark Integration

IBM SPSS Amos – request a quote

  • Visual Modeling
  • Exploration Techniques
  • Non-Graphical Modeling
  • Variable Relationships Identification

IBM SPSS Analytics Enterprise – request a quote

  • Combination of IBM Predictive Analytics Software
  • Multiple Data Sources & Environments
  • Flexible Deployment Options
  • Open & Integrated Solution

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

California Franchise Tax Board, First Tennessee Bank, US Open

Integrations

IBM SPSS can integrate with open source applications. To learn more about the suite’s integration capabilities, contact support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A software suite that utilizes predictive intelligence to provide users with accurate and actionable data for supreme business results.

Company Email

Contact No.

Company's Address

IBM
1 New Orchard Road
Armonk, New York 10504-1722
United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In the event you are still having doubts about which solution will work best for your company it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular a given software is and how extensive is its online presence. For example Inbenta Twitter profile has currently 2212 followers. At the same time IBM SPSS Twitter is followed by 19295 users.

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