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Compare IdeaScale vs Drift

What is better IdeaScale or Drift? You have such a huge number of Customer Support Software options in today’s state of that industry that selecting the best product can be difficult. On our comparison page, you can actually examine the functions, pricing terms, available plans, and more details of IdeaScale and Drift.

You can also check their score (7.8 for IdeaScale vs. 8.9 for Drift) and user satisfaction level (97% for IdeaScale vs. 100% for Drift). The scores and ratings provide you with a general idea how both of these software products perform. In addition, make sure if the solution can integrate with existing business apps to guarantee greater productivity.

In the event you want to quickly locate the best Customer Support Software according to our review team we suggest you check out the following services: Salesforce Service Cloud, Zendesk, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $2,500

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 1 Community
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Custom Fields
  • Social Integration
  • Google Analytics
  • Innovation Widget
  • 99.5% Up-Time Guarantee
  • Resources & Training
  • Workflow Management
  • Idea Refinement
  • Evaluation Tool Set
  • SAML
  • Full API Access
  • Security/ SAS 70 Type II
  • Single Sign-On

Pricing Info

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bayada, City of Atlanta, Columbia University, EA, NBC. NASA

Integrations

IdeaScale integrates with:

  • Facebook
  • Sharepoint
  • LinkedIn
  • Twitter
  • Yammer
  • Wordpress
  • OneLogin

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

IdeaScale is an open innovation platform that uses crowdsourcing to help you find and develop the next big thing.

Company Email

sales@ideascale.com

Contact No.

Company's Address

1506 19th St. N.W. Suite 4, Washington, D.C. 20036

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Enriched Data
  • Saved Replies
  • Book Meetings
  • Email Fallback
  • Chat Targeting
  • Activity History
  • Rep Profiles
  • Agent Status
  • Live View
  • Follow Contacts
  • Dynamic Routing
  • Smart Notifications
  • Lead Bot
  • Knowledge Bot
  • Advanced Targeting
  • Conversation Qualified Leads
  • Inbound and Outbound Sales Playbook
  • Email Playbooks
  • #DriftLinks
  • Overall Performance Metrics
  • Per Playbook Reporting
  • Conversation Reporting
  • Agent Reporting

Pricing Info

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Leadpages, Vidyard, Rapidminer

Integrations

Drift.com integrates with the following business systems and applications:

  • Slack
  • SalesForce
  • Marketo
  • HubSpot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drift.com is a robust, conversation-driven live-chat messaging platform.

Company Email

Contact No.

Company's Address

3 Copley Place, 7th Floor
Boston, Massachusetts
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Every time you test various Customer Support Software solutions you shouldn’t only study their features list and available pricing plans. Keep in mind the solution should be adjusted to your needs and team so the more flexible their offer the better. Learn which OSes are supported by IdeaScale and Drift and make sure you will obtain mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, as this could be a critical factor for many companies.

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