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Compare Icertis vs ManageEngine ServiceDesk

What is better Icertis or ManageEngine ServiceDesk? Buying the most effective Contract Lifecycle Management Software product is all about cross-checking different solutions and identifying the top application for your specific needs. Our unique system provides you with an instant look at the general rating of Icertis and ManageEngine ServiceDesk. For overall quality and performance, Icertis scored 8.1, while ManageEngine ServiceDesk scored 8.7. On the other hand, for user satisfaction, Icertis earned 100%, while ManageEngine ServiceDesk earned 100%.

Below it's also possible to look at their functionalities, terms, plans, etc. to see which application will be more suitable for your situation. An important aspect to check is if the application can toggle on/off restrictions on various types of users to secure any sensitive business data.

Currently, the most significant services in our Contract Lifecycle Management Software category are: ManageEngine ServiceDesk, IBM Emptoris, SAP Ariba.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Contract Initiation
  • Specialized Solutions
  • Intelligent Contract Authoring
  • Negotiations and Collaborations
  • Contract Approval and Execution
  • Contract Visibility and Search
  • Usability and Productivity
  • Risk and Compliance
  • Single Source of Truth
  • RFx Management
  • Proposal Management
  • Enterprise Integration
  • Open Architecture
  • Enterprise Integration

Pricing Info

Pricing is available on a by quote basis. Please contact Icertis directly for pricing information and other product details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ABB, Chemonics, Daimler AG, Airtel

Integrations

Icertis integrates with the following business systems and applications:

  • Adobe Sign
  • Box
  • Cloud Moyo
  • Cognizant
  • Docu Sign
  • Duff & Phelps
  • Infosys
  • KPIT
  • Microsoft
  • PROS
  • Thomson Reuters
  • Tradeshift

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Icertis is the leading provider of contract lifecycle management in the cloud and an innovative, easy-to-use platform that continually adapts to complex business needs.

Company Email

info@icertis.com

Contact No.

Company's Address

14711 NE 29th Place, Suite 100
Bellevue, WA 98007

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

Almost as important as useful features and client support level are pricing packages made available by Icertis and ManageEngine ServiceDesk. Although pricing should not be the only element it’s without a doubt a key thing to think about. You should look for a flexible pricing plan that can be matched with your company size and easily scaled up if your team grows. You should be certain you don’t opt for packages that have extra tools that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also check out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and offers a solid overview of what it’s like to work with Icertis and ManageEngine ServiceDesk.

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