Compare HubSpot CRM vs. ManageEngine ServiceDesk

Comparing HubSpot CRM and ManageEngine ServiceDesk, it is simple to see which CRM Software product is the more effective alternative. This means that your business can get the most productive and effective application. You can study the specifics, for example available tools, prices, plans offered by each vendor, offer conditions, and more We also let you check their general scores to know which one appears to be more beneficial for your firm. HubSpot CRM has 9.8 points for overall quality and 99% rating for user satisfaction; while ManageEngine ServiceDesk has 8.7 points for overall quality and 100% for user satisfaction. Likewise, you can also check which software business is more reliable by sending an an email question to both vendors and see which company replies without delays. In the event you would like to quickly decide on the top CRM Software according to our experts we recommend you examine the following products: Zendesk, HubSpot CRM, Freshdesk.
Compare

HubSpot CRM

VS

FREE

ManageEngine ServiceDesk

VS

HubSpot CRM screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Our Score

Our Score

9.8 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

100% ?

Price

Price

free

$10

Pricing Model

Pricing Model

Free Monthly payment | One-time payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

HubSpot CRM is the winner of our 2018 Best CRM Award. It is a free CRM platform that offers a powerful set of tools that can transform the way your team works.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Quick Links
Contact Phone

Contact Phone

+1-888-482-7768 +1-800-443-6694
Pricing Details

Pricing Details

Learn more about HubSpot CRM pricing Learn more about ManageEngine ServiceDesk pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket
Company Email

Company Email

support@servicedeskplus.com
Available Languages

Available Languages

English English, Dutch
Popular Customers

Popular Customers

TUI Travel, ABBYY, Shoretel Hallmark, Lufthansa, GE, Intel, Airbus
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Integrations

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
Contact Address

Contact Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Features

Features

HubSpot CRM FEATURES

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Cost Details

Cost Details

Free

  • Lead analytics dashboard
  • Lead flows
  • Collected forms
  • Contact activity
  • Contact management
  • Contact & company insights

Starter – $50/month

  • All Free features, plus:
  • HubSpot branding removed
  • Custom form fields
  • Phone & email support

Basic – Starting at $200/month (billed annually)

  • All Starter features, plus:
  • Blog & content creation tools
  • SEO & content strategy
  • Mobile optimization
  • Social media
  • Email marketing
  • Calls-to-action
  • Landing pages
  • Analytics dashboards
  • Standard SSL certificate
  • Subdomain availability
  • Limited to 3,000 website sessions/month

 Professional – Starting at $800/month (billed annually)

  • All Basic features, plus:
  • Marketing automation
  • Goal-based nurturing
  • Salesforce integration
  • Smart content
  • Attribution reporting
  • User roles
  • A/B testing
  • Comes with unlimited website sessions

Enterprise – Starting at $2,400/month (billed annually)

  • Custom revenue reporting
  • Custom event reporting
  • Custom event triggers
  • Predictive lead scoring
  • Contacts reporting
  • Company reporting
  • Event-based segmentation
  • Comes with unlimited website sessions

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
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QUICK LINKS

QUICK LINKS

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When you test various CRM Software apps you shouldn’t simply look at their list of features and provided pricing packages. Pay attention to the fact that the service must be adjusted to your standards and team so the more flexible their offer the better. Learn which systems are supported by HubSpot CRM and ManageEngine ServiceDesk and make sure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and geographies are supported, because this could be a deal breaker for many companies.