Compare HP Service Anywhere vs. ManageEngine ServiceDesk

If you’re getting a difficult time deciding on the best Help Desk Software product for your circumstances, it’s a good idea to compare and contrast the available software and see which solution offers more positive aspects. For example, here you can review HP Service Anywhere (overall score: 8.1; user rating: 97%) vs. ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) for their overall performance. You can also see which one provides more functions that you need or which has better pricing plans for your current situation. Having a clear table to evaluate their features will significantly increase the possibility of obtaining the right product for your company. Take a closer look at other areas of the software for example ease-of-use, adaptability, scalability, and pricing plans. We realize that not all companies have enough time to test dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Samanage.
Compare

HP Service Anywhere

VS

ManageEngine ServiceDesk

VS

HP Service Anywhere screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Our Score

Our Score

8.1 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?

Cost

Cost

by quote

$10

Price Scheme

Price Scheme

Quote-based Monthly payment | One-time payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

ITIL based SaaS service desk that brings together a broad range of ITSM capabilities, Big Data and social collaboration.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Useful Links
Supported Integrations

Supported Integrations

No information available.

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
List of Features

List of Features

HP Service Anywhere FEATURES

  • ITIL Service Desk
  • Big Data
  • Social IT Management
  • Agile Continuous Delivery
  • Easy to Use

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system
Company Email

Company Email

support@servicedeskplus.com
Devices Supported

Devices Supported

Windows
Android
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English, Germany, Japan English, Dutch
Available Plans

Available Plans

Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:

  • IT service desk that’s easy to use, administer, and configure
  • Data consolidated from all sources to solve and prevent user problems
  • Context-aware search that enables employees to help themselves
  • Powerful analytics to identify potential issues before they become problems
  • 30-day free trial with 10 concurrent users

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
Popular Clients

Popular Clients

Industrias Peñoles, INFOTEC, Injazat Hallmark, Lufthansa, GE, Intel, Airbus
Contact No.

Contact No.

+1 800 633-3600 +1-800-443-6694
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Company's Address

Company's Address

Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA
94304-1185
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Pricing Details

Pricing Details

Learn more about HP Service Anywhere pricing Learn more about ManageEngine ServiceDesk pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which solution will perform best for your business it may be a sensible idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how wide is its online presence.For example, if you look at HP Service Anywhere LinkedIn page you’ll find out that they are followed by 172 people. In case of ManageEngine ServiceDesk the amount of followers on their LinkedIn page is 3941.