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Compare Hiver vs Zoho Desk

What is better Hiver or Zoho Desk? You have such a wide range of Customer Support Software choices in today’s state of that industry that deciding on the best product is often frustrating. On our comparison page, it is simple to review the tool, pricing conditions, available plans, and more details of Hiver and Zoho Desk.

You can also compare their score (8.5 for Hiver vs. 9.0 for Zoho Desk) and user satisfaction level (100% for Hiver vs. 100% for Zoho Desk). The scores and ratings give you an overall idea how these two software products perform. Moreover, check if the application can integrate with your current business apps to ensure greater productivity.

Users who are pressed for time or need a Email Management Software recommendation from our experts might want to try out these top choices for the current year: Groove, SysInfo Gmail Backup, Front.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

Pricing Info

Hiver offers a 14-day free trial and three SMB and enterprise pricing  plans. A 15% can be saved on yearly billing.  Give the details a look, and select the best plan for your business.

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Shared Drafts
  • Email Templates
  • Collision Detection

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Email Permalinks
  • Automations
  • Analytics

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

  • Everything in Premium Plan, and
  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Dedicated CSM
  • Priority Support
  • Contact the vendor for a custom quote

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Litmus, OOKLA, Pinterest, Change.org

Integrations

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Hiver is an amazingly simple way to way to share useful emails and attachments, assign tasks, and track status on Support and Sales queries.

Company Email

support@hiverhq.com

Contact No.

Company's Address

Hiver
Stanford Financial Square
2600 El Camino Real, Suite 403
Palo Alto, CA 94306
USA

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

The apps analyzed on this page are merely a sliver of our full Customer Support Software category and you should take into account that there could be more reliable options out there. If you would like to guarantee you make the wisest choice for your business we definitely suggest that you compare more services first. You may also want to consult our top 10 Customer Support Software list to find out which products are currently the highest-ranking ones and leaders in the market.

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