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Compare Hiver vs MiContact Center

What is better Hiver or MiContact Center? Reviewing products for the top Customer Support Software need not be difficult. On our review platform, it is possible to match Hiver and MiContact Center and promptly evaluate their unique elements. We allow you to check their features, supported devices, customer support, costs, terms, and much more.

It's also possible to review their overall score (8.5 for Hiver vs. 7.8 for MiContact Center) and overall customer satisfaction level (100% for Hiver vs. 100% for MiContact Center). Spend some time and review your leading choices and see which one is ideal for your company. Similarly, you have to consider the software company’s credibility; can you count on them and will they still be on the market in a few years time?

Our experts made sure to review all popular Email Management Software solutions available out there, but among them these three caught our special attention: SysInfo Gmail Backup, Front, Groove.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

Pricing Info

Hiver offers a 14-day free trial and three SMB and enterprise pricing  plans. A 15% can be saved on yearly billing.  Give the details a look, and select the best plan for your business.

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Shared Drafts
  • Email Templates
  • Collision Detection

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Email Permalinks
  • Automations
  • Analytics

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

  • Everything in Premium Plan, and
  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Dedicated CSM
  • Priority Support
  • Contact the vendor for a custom quote

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Litmus, OOKLA, Pinterest, Change.org

Integrations

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Hiver is an amazingly simple way to way to share useful emails and attachments, assign tasks, and track status on Support and Sales queries.

Company Email

support@hiverhq.com

Contact No.

Company's Address

Hiver
Stanford Financial Square
2600 El Camino Real, Suite 403
Palo Alto, CA 94306
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop

Pricing Info

Contact Mitel for a custom price quote based on your business size.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem

Integrations

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.

Company Email

Contact No.

Company's Address

350 Legget Dr., Kanata, ON K2K 2W7, Canada

Proofy

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $3

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Domain Verification
  • Email Deliverability
  • SMTP Check
  • Risk Validation
  • Syntax & Mailbox Errors
  • Email Deduplication
  • Drag-and-Drop Panel
  • Email Validation API

Pricing Info

Proofy provides several SMB and enterprise pricing options for you to choose from depending on the number of email addresses you want to verify using the software.

You can also get free email address verifications if you leave good reviews about Proofy, share a link to its official website via you own social media accounts, and subscribe to Proofy’s social media pages. Here are details:

500 Emails – $3 or $0.006/1 check

  • No restrictions
  • Instant Access

2500 Emails – $10 or $0.004/1 check

  • No restrictions
  • Instant Access

7500Emails – $22 or $0.0029/1 check

  • No restrictions
  • Instant Access

15000 Emails – $37 or $0.0025/1 check

  • No restrictions
  • Instant Access

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pudra, Savvy, Datanyze

Integrations

Proofy integrates with the following services:

  • Finder.Expert
  • Remail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An online email verification software that helps companies gain and maintain a good sender reputation in email services.

Company Email

support@proofy.io

Contact No.

Company's Address

Proofy
Nema, 8 10th St
San Francisco, CA 94103

Popular Alternatives

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Score

Both Hiver and MiContact Center were evaluated by a group of reliable SaaS experts who prepared a detailed examination of all important aspects of every software. Their final score was prepared using our unique SmartScore algorithm that gives an individual partial score to every factor such as: main features, client support, mobile device support, security, client satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect essential to a company so we do our best to pay attention to all sides of a app prior to giving it a final rating.

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