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Compare Hitsteps vs Vivocha

What is better Hitsteps or Vivocha? The best Customer Support Software is a service that can tackle your company’s specific needs. You can determine which solution is best suited for your industry if you examine several products before you decide which one is the best.

As an example, Hitsteps and Vivocha are scored at 8.0 and 8.4, respectively, for total quality and performance. Similarly, Hitsteps and Vivocha have a user satisfaction rating of 100% and N/A%, respectively, which reveals the general satisfaction they get from customers. Better yet, talk to a regular user of the software and solicit their comments about the software in question.

At the moment, the most significant products in our Business Intelligence Software category are: Looker, Sisense, Periscope Data.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $4.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

Pricing Info

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Market Twister, Zethus, Preferred Traffic

Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.

Company Email

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Foundry
  • Real-Time Interaction Dashboards
  • Transcript Analysis
  • Proactive Engagement
  • Co-Browsing
  • Real-Time Analytics
  • Canned Responses
  • Macros
  • Console
  • Integrations
  • Mobile Optimization
  • SSL Suport
  • A/B Testing
  • Visitor Tracking History
  • Voice Call
  • Click-to-Call

Pricing Info

Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Vivocha integrates with the following systems and applications:

  • Magento
  • MagentoGo
  • Hybris
  • Shopify
  • WordPress
  • Joomla
  • PrestaShop
  • Drupal
  • Microsoft Dynamics
  • Google Analytics
  • Google Docs
  • Zendesk
  • Docebo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients.

Company Email

Contact No.

Company's Address

560 Mission Street,
JPMorgan Chase Bldg
San Francisco – CA 94105
USA

Looker

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • APIs for integration into custom or third-party applications
  • Browser-based interface and customizable dashboards
  • Easy to build dashboards that work on any device
  • Drag-and-drop mechanism
  • Collaboration features
  • Extensible modeling language (LookLM) defines dimensions and measures
  • Fully customizable and exportable reports, charts and graphs
  • In-database architecture, so transformations happen at query
  • Live connection to any SQL database, on any infrastructure
  • Modern IDE for agile development and embellishment
  • Powerful tools for real-time data exploration and collaboration
  • Reliable tech support and self-learning database

Pricing Info

Looker’s SMB and enterprise pricing is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Yahoo!, Etsy, Heroku

Integrations

Looker offers open APIs for integration with custom or third-party applications.

https://looker.com/platform/ecosystem

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Looker is a data-discovery platform that helps companies make better business decisions through real-time access to data.

Company Email

discover@looker.com

Contact No.

Company's Address

Looker Data Sciences, Inc.,
101 Church Street, 4th Floor
Santa Cruz, CA 95060
USA

No Customer Support Software will manate to solve all the requirements of a company. Even though main features of Hitsteps and Vivocha should matter you should also carefully explore the integrations provided by every solution. Quote frequently your team will already be using various kinds of B2B software in your company and it’s definitely wiser to choose apps that integrate well with one another. That way you can ensure a smooth transfer of information between your teams and services, which can considerably reduce time wasted on migrating between one service and the next.

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