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Compare Hitsteps vs. SupportDesk

If you’re getting a difficult time picking the right Customer Support Software product for your needs, we suggest that you compare the available software and see which tool offers more positive aspects. In particular, here you can review Hitsteps (overall score: 8.0; user rating: 100%) vs. SupportDesk (overall score: 7.4; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget. Working with a clear table to compare their features will significantly increase the likelihood of finding the right product for your company. Take a closer look at other aspects of the software like if it’s easy to use, adaptability, scalability, and pricing options. In case you you need to quickly decide on the top Business Intelligence Software according to our review team we advise you take a look at one of these services: ReportPlus, Sisense, Looker.
Compare

Hitsteps

VS

SupportDesk

VS

Hitsteps screenshot SupportDesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$4.99

$30

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment
Detailed Review

Detailed Review

Overview

Overview

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Quick Links
Pricing Page

Pricing Page

Learn more about Hitsteps pricing Learn more about SupportDesk pricing
Company Size

Company Size

Small Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Languages

Languages

English English
Available Integrations

Available Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Mac
Popular Clients

Popular Clients

Market Twister, Zethus, Preferred Traffic Newport City Council, Avenir Telecom, Concorde IT Group
List of Features

List of Features

Hitsteps FEATURES

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

SupportDesk FEATURES

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management
Email Address

Email Address

support@houseonthehill.com
Types of Support

Types of Support

Live Support
Phone
Ticket
Company's Address

Company's Address

127 Stockport Road, Marple Cheshire, England, SK6 6A
Phone No.

Phone No.

+44 (0) 161 427 8988
Pricing Info

Pricing Info

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

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QUICK LINKS

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It may not always be enough to simply compare Hitsteps and SupportDesk against one another. Even though useful features, pricing and customer reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by every solution. Frequently a less known service may turn out to be a good choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that in spite of limited market presence it’s a significant rival to the software that rule the market.