MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Highrise CRM vs Freshdesk

What is better Highrise CRM or Freshdesk? The ideal CRM Software is a solution that can deal with your company’s specific demands. It’s easy to find which option is best suited for your enterprise if you compare several products before you decide which one is the best.

As an example, Highrise CRM and Freshdesk are scored at 6.5 and 9.8, respectively, for overall quality and performance. Similarly, Highrise CRM and Freshdesk have a user satisfaction rating of 99% and 100%, respectively, which shows the general response they get from customers. Better yet, get in touch with an existing user of the software and solicit their comments about the software in question.

If you want to quickly decide on the top CRM Software according to our review team we recommend you check out the following products: Salesforce CRM, HubSpot CRM, Freshsales.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $24

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Easy integration and synchronization of contacts from Outlook or Excel
  • Efficient storage of meeting notes
  • Quick document and contract management
  • Efficient contact management
  • Effective proposal tracking
  • Effective deal tracking
  • Easy access of contacts on an iPhone or Android phone
  • Efficent task management within the team
  • Easy tracking of employee reviews
  • Task reminders via email/SMS on your mobile
  • Quick access to all communications with your investors

Pricing Info

Here are the Highrise CRM cost details:

Highrise CRM offers a 30-day free trial on all accounts. It offers three main plans:

Basic ($24/month)

  • Good for small groups
  • Up to 6 users
  • 5 GB storage
  • 10 deals
  • 5,000 contacts
  • Enhanced security

Plus ($49/month)

  • Most popular plan
  • Up to 15 users
  • 15 GB storage
  • Unlimited deals
  • 20,000 contacts
  • Enhanced security

Premium ($99/month)

  • For power users
  • Up to 40 users
  • 30 GB storage
  • Unlimited deals
  • 30,000 contacts
  • Enhanced security

Highrise also offers two special plans:

Free plan

  • 2 users
  • No files
  • 250 contacts

Solo plan ($29/month)

  • 1 user
  • 5 GB file storage
  • Unlimited deals
  • 20,000 contacts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

It has the following add-ons:

Iphone Applications

  • Highrise for iPhone
  • CatchApp

Customer Service & Support

  • HelpSpot
  • Zendesk
  • TeamSupport
  • Dispatch
  • LiveChat
  • SnapEngage
  • Zopim
  • Ringio
  • Olark
  • One Call Now
  • Get Satisfaction
  • Ecquire
  • ClickDesk
  • Userlike
  • Hipmob
  • OggChat
  • Support Bee
  • Help Scout
  • LiveAgent
  • Live2Support
  • Freshdesk
  • MakePlans
  • HappyFox

Iphone Optimized & Mobile

  • CompanionLink
  • PieSync
  • Glyder

Sales & Marketing

  • Formstack
  • MailChimp
  • Sendloop
  • Prefinery
  • electionbuddy
  • Wufoo
  • FreshBooks
  • RedCritter
  • zferral
  • WP Highrise Contact
  • proposable
  • Hubspot
  • Constant Contact
  • Bidsketch
  • Tout
  • LiveChat
  • SnapEngage
  • Zopim
  • ActiveCampaign
  • Context Promotions
  • Gravity Forms
  • DirectIQ
  • Quote Roller
  • Olark
  • ExactTarget
  • Act-On
  • Infusionsoft
  • VerticalResponse
  • RunMyProcess
  • Socket
  • Swapley
  • Formidable
  • Contactually
  • We Love Highrise
  • Mimiran
  • Billomat
  • writethat.name
  • OnSIP
  • Direct Mail Manager
  • SyncApps® by Cazoomi
  • JotForm
  • OSI Affiliate Software
  • Benchmark Email
  • SalesClic
  • Ecquire
  • Yesware
  • Hipmob
  • Tracks
  • NiftyQuoter
  • Mad Mimi
  • Just Add Content
  • FonB
  • E-goi
  • Osmosis
  • Proposify
  • SalesDials
  • InInbox

Business Productivity & Reporting

  • Less Accounting
  • Pulse
  • Feeds
  • Harvest
  • Easy Insight
  • Hojoki
  • ChatPast
  • OneSaas
  • Ballpark Online Invoicing
  • SaveYourCall.com
  • VendorRisk
  • Collabspot
  • Xero Accounting Software
  • Beesboard
  • SyncAce
  • Mirror42
  • eazyBI
  • Image Relay
  • 300.mg
  • Contactually
  • Outsight App
  • DashStack
  • Zapier
  • 77reports
  • Leftronic
  • Unifyo
  • CloudWork
  • Yarooms
  • Briefcase
  • Task Guard
  • Opina
  • Geckoboard
  • Auto Task Templates
  • FonB
  • Centreli
  • fetchflow
  • Flowdock
  • Cloutex

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Effectively manages your customers and contacts as well as keep track your of business deals and proposals.

Company Email

support@basecamp.com

Contact No.

Company's Address

Chicago, IL, United States

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In case you are still having doubts about which solution will perform best for your business it might be a good idea to examine each service’s social metrics. These metrics are frequently a sign of how popular every product is and how big is its online presence. For example, in case of Facebook Highrise CRM has 3073 likes on their official page while Freshdesk profile is liked by 67649 users.

Page last modified