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Compare HelpWire vs Freshcaller

What is better HelpWire or Freshcaller? There are lots of Customer Support Software products out there right now. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can examine HelpWire and Freshcaller for their overall score (8.4 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

You can even check their capabilities and pricing terms as well as other helpful details below. When matching products make sure you analyze their related capabilities and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, keep in mind to evaluate other features like security, backup, usability, and helpdesk support.

We realize that not all businesses have enough time to scrutinize dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: ConnectWise Control, Atera, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Support
  • Phone and Devices Diagnostics
  • Vehicle Diagnostics
  • Lab Equipment
  • CNC Machines

Pricing Info

Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HelpWire enables engineers to control, diagnose, and repair any client equipment remotely.

Company Email

support@eltima.com

Contact No.

Company's Address

Ste 5 Horsford’s Business Centre
Long Point Road, Charlestown, Nevis

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loupen

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.

Company Email

hello@freshcaller.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA

Please note that while both HelpWire and Freshcaller may provide an outstanding range of features every product might be designed for a different business size. If you are comparing features you should give some attention to a company type they are meant for. Certain functionalities might scale up effectively for huge enterprises but if you have a small or medium business it’s often better to stay away from paying for customized features that you might never actually use.

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