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Compare HelpSpot vs ConnectWise Automate

What is better HelpSpot or ConnectWise Automate? Specific organizations require different types of Customer Support Software. To learn which solution meets your needs, think about assessing various solutions feature by feature an taking into consideration their conditions and costs. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.

The results are: HelpSpot (7.5) vs. ConnectWise Automate (8.5) for total quality and performance; HelpSpot (75%) vs. ConnectWise Automate (100%) for user satisfaction rating. Examine their high and weaker points and find out which software is a better choice for your company. One simple but effective way is to note down the strengths and weaknesses of both services side by side and see which software is better.

We did our best to review all popular Help Desk & Ticketing Software solutions that you can find out there, but among them these three deserved our special attention: Freshdesk, Vision Helpdesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $599

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Website widget
  • Batch operation
  • Automated workflows
  • Ticket creation
  • Ticket management
  • Ticket replying
  • Custom branding
  • Integration
  • Reporting
  • Knowledge management
  • Self-service
  • Automation

Pricing Info

HelpSpot has the following tier based and enterprise pricing plans:

  • Up to 3 agents @ free
  • Up to 5 Agents @ $599
  • Up to  10 Agents @ $999
  • Up to 25 Agents @ $1999
  • Up to 50 Agents @ $3999
  • Up to 75 Agents @ $6999
  • Up to 100 Agents @ $9999
  • Up to 150 Agents @ $12,999
  • Up to 250 Agents @ $15,999
  • Up to 500 Agents @ $19,999
  • Up to 1000 Agents @ $34,999
  • Up to 2000 Agents @ $59,999

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NetCE, NinjaTrader

Integrations

HelpSpot integrates with the following applications:

  • Zapier
  • Microsoft Power BI Reporting Tools

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive help desk software and support ticket system designed to help businesses handle customer support needs.

Company Email

Contact No.

Company's Address

HelpSpot
2600 South Rd Ste 44-175,
Poughkeepsie, NY 12601.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

Pricing Info

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Innovative Computing Systems

Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools.

Company Email

Contact No.

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA

Almost as crucial as functionalities and customer support responsiveness are pricing options given by HelpSpot and ConnectWise Automate. Even though price should not be the only element it’s without a doubt an important thing to think about. You should count on a flexible pricing package that can be matched with your business size and easily scaled up if your company expands. You should be certain you don’t choose packages that have complex features that you won’t find a use for and always try to contact with the vendor directly as big companies can frequently count on discounts. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and gives you a solid overview of what it feels like to work with HelpSpot and ConnectWise Automate.

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