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Compare Helpshift vs. Helpjuice

If you need to get a quick way to learn which Customer Support Software product is better, our proprietary algorythm gives Helpshift a score of 8.9 and Helpjuice a score of 8.6 for general quality and performance. At the same time, Helpshift is rated at 79%, while Helpjuice is rated 100% for their user satisfaction level. You can also assess their product details, including features, tools, options, plans, prices, and others. Find out if the software lets you to customize some of its processes to ensure it fits your own business workflows. In the event you want to quickly identify the more reliable Customer Support Software according to our review team we recommend you check out these solutions: Salesforce Essentials, Zendesk, Freshdesk.
Product

Helpshift

VS

Helpjuice

VS

Helpshift screenshot Helpjuice screenshot
Pricing Details

Score

Our Score

8.9 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

79% ?

Client Satisfaction

100% ?

Cost

Cost

$225

$55

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases.
Useful Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
List of Features

List of Features

Helpshift FEATURES

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

Helpjuice FEATURES

  • Advanced analytics
  • Auto-updates
  • Collaboration
  • Content library
  • Content repository
  • Custom branding
  • Customization tools
  • Dashboard
  • Data management
  • Document management
  • Document tagging
  • Full text search
  • Knowledge base
  • Self-learning
  • Self-service portal
  • Set user permissions
  • Smart instant search
  • Tags & keywords
  • Track activity
  • Visual analytics
Pricing Details

Pricing Details

Learn more about Helpshift pricing Learn more about Helpjuice pricing
Languages

Languages

English, Dutch, Polish, Turkish, Swedish English
Phone Number

Phone Number

+1–888–983–2664 +1-888-983-0869
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Vendor's Address

Vendor's Address

369 Pine Street, Suite 208
San Francisco, CA 94104
USA
211 East 7th Street, Suite 620
Austin, TX 78701
USA
Customer Support

Customer Support

Phone
Phone
Training
Prominent Customers

Prominent Customers

Microsoft, WordPress, VIACOMM Stanford University, Walmart, MoneyGram, Bitpay
Cost Details

Cost Details

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA
Supported Integrations

Supported Integrations

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter

Helpjuice integrates with the following business systems and applications:

  • Intercom
  • Shopify
  • Squarespace
  • WordPress
  • Olark
Vendor Email

Vendor Email

support@helpjuice.com
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QUICK LINKS

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You should note that even though both Helpshift and Helpjuice may provide a top quality set of features every software may be created for a different company size. If you are studying different apps you should give some attention to a business type they are meant for. Some features could scale up efficiently for big enterprises but if you own a small or mid-sized company it’s often better to refrain paying for advanced functionalities that you may never use.