What is better Helpshift or Convoso? When scouting for the ideal Customer Support Software for your company our recommendation is that you review the characteristics, rates, along with other essential data concerning the product and vendor.
Here, you can examine the similarities and distinctions between Helpshift (overall score at 8.9 and user satisfaction at 79%) and Convoso (overall score at 8.3 and user satisfaction at 100%). It's also possible to check out their particulars elements, for example tools, plans, costs, terms, etc. Similarly, read the terms carefully for information on hidden costs, such as, setup cost, independent customer service, upgrade fees, cloud storage fees, and other similar charges.
We know that not all companies have the time to try out a wide range of different services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
Helpshift Pro Plan
$225/mo.
Annual Terms
Up To 250,000 Monthly Active Users
Up to 3 Team Members
$95/member/mo. – Additional Members
In-App Chat
In-App Native FAQs
Internationalized Knowledge Base
Pre-defined Canned Responses
Custom Branded Web Help Center
Email Ticketing
Smart Views
Triggers & Automations
Analytics
Helpshift Growth Plan
$450/mo.
Annual Terms
Up To 500,000 Monthly Active Users
Up to 5 Team Members
$95/member/mo. – Additional Members
In-App Chat
In-App Native FAQs
Internationalized Knowledge Base
Pre-defined Canned Responses
Custom Branded Web Help Center
Email Ticketing
Smart Views
Triggers & Automations
Advanced Analytics with Power BI
Helpshift Enterprise Plan
$950/mo.
Annual Terms
Up To 1,000,000 Monthly Active Users
Up to 10 Team Members
$95/member/mo. – Additional Members
In-App Chat
In-App Native FAQs
Internationalized Knowledge Base
Pre-defined Canned Responses
Custom Branded Web Help Center
Email Ticketing
Smart Views
Real Time Automations
Advanced Analytics with Power BI
Advanced Workflow Management
Basic Support
Helpshift Custom
Customize your plan based on the size of your customer support team and MAUs of your app(s).
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
Multi-channel support, including Facebook & Twitter
Multi-product/multi-brand Support
Community Portal with Idea Management & Voting
Leaderboard & gamification
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
Satisfaction Surveys
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Access to App Gallery
Email Channel
Knowledge Base
Standard Phone Channel
Basic Social Channel
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Sprout inclusions
Advanced Social Channel
Custom Domain Mapping
Satisfaction Surveys
Time Tracking
Custom Apps
Garden – $35 per agent/month (yearly) or $44 (monthly)
Blossom inclusions
Multilingual Helpdesk
Live Chat Channel
Ticket Templates
Community Forums
Scheduled Reports
Estate – $49 per agent/month (yearly) or $59 (monthly)
Multiple Products
Garden inclusions
Portal Customization
Custom Agent Roles
Shared Ownership
Enterprise Reports
Forest – $89 per agent/month (yearly) or $99 (monthly)
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
HelpOnClick
Snap Engage
iContact
Zoho CRM
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
In the event you continue having doubts about which software will work best for your business it may be a sound idea to examine each service’s social metrics. These metrics are usually an indicator of how popular each service is and how extensive is its online presence.For instance, if you analyze Helpshift LinkedIn profile you’ll learn that they are followed by 3069 people. In case of Convoso the amount of followers on their LinkedIn page is 741.
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