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Compare Helpshift vs. Convoso

When scouting for the ideal Customer Support Software for your company our recommendation is that you review the characteristics, rates, along with other essential data concerning the product and vendor. Here, you can examine the similarities and distinctions between Helpshift (overall score at 8.9 and user satisfaction at 79%) and Convoso (overall score at 8.3 and user satisfaction at 100%). It's also possible to check out their particulars elements, for example tools, plans, costs, terms, etc. Similarly, read the terms carefully for information on hidden costs, such as, setup cost, independent customer service, upgrade fees, cloud storage fees, and other similar charges. At this time, the most significant products in our Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Software

Helpshift

VS

Convoso

VS

Helpshift screenshot Convoso screenshot
Pricing Page

Score

Our Score

8.9 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

79% ?

Customer Experience

100% ?

Price

Price

$225

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Complete Review

Complete Review

General Description

General Description

A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Convoso is an all-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
Quick Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Vendor's Address

Vendor's Address

369 Pine Street, Suite 208
San Francisco, CA 94104
USA
0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA
Available Features

Available Features

Helpshift FEATURES

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

Convoso FEATURES

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors
Pricing Page

Pricing Page

Learn more about Helpshift pricing Learn more about Convoso pricing
Support Types

Support Types

Phone
Phone Live Support
Ticket Training
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Email Address

Email Address

info@convoso.com
Integrations

Integrations

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
Cost Details

Cost Details

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

Phone No.

Phone No.

+1–888–983–2664 (888) 456-5454
Prominent Customers

Prominent Customers

Microsoft, WordPress, VIACOMM Prime Lending, Iconic Partners, ScanDigital.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which software will work best for your business it may be a sound idea to examine each service’s social metrics. These metrics are usually an indicator of how popular each service is and how extensive is its online presence.For instance, if you analyze Helpshift LinkedIn profile you’ll learn that they are followed by 3069 people. In case of Convoso the amount of followers on their LinkedIn page is 741.