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Compare Helprace vs. Zoho Support

To successfully acquire the most efficient and productive Help Desk Software for your firm, you should compare products available on the market. For example, here you may match Helprace’s overall score of 8.0 against Zoho Support’s score of 8.8. You can even examine their general user satisfaction: Helprace (91%) vs. Zoho Support (98%). What’s more, you can evaluate their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are sure that you pick the right software for your requirements. It goes without saying you have to know your particular requirements to realize which service addresses those needs. Users who are pressed for time or need a Customer Support Software recommendation from our team may want to take a look at these top choices for the current year: Salesforce Essentials, Freshdesk, Zendesk.
Compare

Helprace

VS

Zoho Support

VS

Helprace screenshot Zoho Support screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

90% ?

Customer Experience

98% ?

Price

Price

$9

Free

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

Overview

Overview

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
Quick Links
Contact Phone

Contact Phone

877-744-1221 +1 877 834 4428
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone
Ticket Training
Phone
Ticket Training
Pricing Info

Pricing Info

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

  • Team Feed
  • Agent Dashboards
  • Basic Reports
  • Remote Support
  • Work Mode
  • Priority Service Level Agreement
  • Re-Branding
  • Community Forums
  • Configurable Help Center
  • Email Inbox & Web-form
  • Domain Mapping
  • Ticket Overview Dashboard
  • Manager Dashboards
  • Knowledge Base

Professional – $12/agent/month (annual billing)

  • $15/agent/month (monthly basis)
  • All features in the Free plan
  • Helpdesk Automation
  • Multiple department Management
  • 2-way data sync (Zoho CRM)
  • Rating for Customer Happiness/Satisfaction
  • Zoho BugTracker Integration
  • Multi-channel Support
  • Cloud Telephony Integrations
  • Advanced SLAs w/ Business Hours
  • Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

  • $30/agent/month (monthly basis)
  • All features in the Professional plan
  • Scheduled Reports
  • Contract Management
  • Live Chat Support
  • Help Center for Multiple Brands
  • Cross-Department Reports
  • Customizable Ticket Templates
  • Role-Based Permission and Access Control
Vendor's Address

Vendor's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
4141 Hacienda Drive
Pleasanton,
California 94588, USA
Pricing Details

Pricing Details

Learn more about Helprace pricing Learn more about Zoho Support pricing
Prominent Clients

Prominent Clients

Boom Box, Life Launchr, Automation Machine Integrity Medical Capital, ThinkFlood, TopSolutions
Languages

Languages

English English
Integrations

Integrations

No information available.

Zoho Support offers integration with Zoho CRM.

Vendor Email

Vendor Email

support@helprace.com sales@zohocorp.com
List of Features

List of Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

Zoho Support FEATURES

  • Work Mode
  • Advanced Reports & Dashboards
  • Advanced SLAs w/ Business Hours
  • Ticket Overview Dashboard
  • Multi-department Management
  • Cloud Telephony Integrations
  • Customizable Help Center
  • Remote Support
  • Agent Dashboards
  • Team Feed
  • Basic Reports
  • Community Forums
  • Helpdesk Automations
  • Scheduled Reports
  • Custom Ticket Templates
  • Domain Mapping
  • Live Chat Support
  • Email Inbox & Web-form
  • Manager Dashboards
  • Zoho BugTracker Integration
  • Priority Service Level Agreement
  • Contract Management
  • Multi-channel Support
  • Multi-brand Help Center
  • Knowledge Base
  • Re-Branding
  • Role-Based Access Control
  • Customer Happiness Ratings
  • Cross Department Reports
  • Two-way data sync (Zoho CRM)
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which service will perform best in your case it might be a good idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each app is and how big is its online presence. For example, in case of Facebook Helprace has 43 likes on their official profile while Zoho Support profile is liked by 40000 people.