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Compare Helprace vs. Zoho Support

To successfully acquire the most efficient and productive Help Desk Software for your firm, you should compare products available on the market. For example, here you may match Helprace’s overall score of 8.0 against Zoho Support’s score of 8.8. You can even examine their general user satisfaction: Helprace (91%) vs. Zoho Support (98%). What’s more, you can evaluate their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are sure that you pick the right software for your requirements. It goes without saying you have to know your particular requirements to realize which service addresses those needs. People who want to save some time or want a Customer Support Software advice from our team may want to try out these top choices for the current year: Zendesk, Samanage, Freshdesk.
Compare

Helprace

VS

Zoho Support

VS

Helprace screenshot Zoho Support screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

90% ?

Customer Experience

98% ?

Price

Price

$9

Free

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

Overview

Overview

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
Quick Links
Contact Phone

Contact Phone

877-744-1221 +1 877 834 4428
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone
Ticket Training
Phone
Ticket Training
Pricing Info

Pricing Info

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support
Vendor's Address

Vendor's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
4141 Hacienda Drive
Pleasanton,
California 94588, USA
Pricing Details

Pricing Details

Learn more about Helprace pricing Learn more about Zoho Support pricing
Prominent Clients

Prominent Clients

Boom Box, Life Launchr, Automation Machine Integrity Medical Capital, ThinkFlood, TopSolutions
Languages

Languages

English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
Integrations

Integrations

No information available.

Zoho Support offers integration with Zoho CRM.

Vendor Email

Vendor Email

support@helprace.com sales@zohocorp.com
List of Features

List of Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

Zoho Support FEATURES

  • Ticket Management
  • Reporting
  • CRM Integration
  • Automation
  • Customization
  • Mobile
  • Email
  • Phone
  • Chat
  • Social Media
  • Self-service Portal
  • Forums
  • Form Embed
  • Ticket Assignment
  • Service Escalations
  • Notification Rules
  • Time-based Actions
  • Workflow Rules
  • Happiness Ratings
  • Customizable Reports
  • Scheduled Reports
  • Graphic Dashboards
Software Comparison

Software Comparison

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which service will perform best in your case it might be a good idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each app is and how big is its online presence. For example, in case of Facebook Helprace has 43 likes on their official profile while Zoho Support profile is liked by 40000 people.