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Compare Helprace vs Ytel

What is better Helprace or Ytel? A good way to choose the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare Helprace and Ytel and see their functions compared thoroughly to help you decide on which one is the superior product.

Furthermore, you can examine their overall ratings, including: overall score (Helprace: 8.0 vs. Ytel: 8.7) and user satisfaction (Helprace: 90% vs. Ytel: 95%). Analyze their varying features and similarities and find out which one outperforms the other. Likewise, think about your company tomorrow; will your company outgrow the app in the next couple of years?

At the moment, the most significant solutions in our Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

90%

Pricing:

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Community
  • Feedback Gathering
  • Automated Ticketing System
  • Email Management
  • Knowledge Base
  • Self-Service Portal

Pricing Info

Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:

Tickets – $10/Agent/Month or $108/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • Save Replies
  • Agent Collision
  • User Profiles
  • Macros

Community – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Crowdsourcing

Docs – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Internal & Public Docs

Self-Service – $20/Agent/Month or $216/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Crowdsourcing

Helpdesk – $20/Agent/Month or $216/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports

Complete – $30/Agent/Month or $324/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports
  • Crowdsourcing
  • Teams
  • Ticket Management
  • Custom Space Restrictions
  • Contact Cloud

Integrations

Helprace integrates with the following:

  • Facebook
  • Google Analytics
  • WordPress

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Code Factor, Youzign, Mystore.no

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.

Company Email

sales@helprace.com

Contact No.

Company's Address

Helprace
Stuffix Inc.
8010 Woodland Center Blvd
Tampa, FL 33614
USA

Popular Helprace Alternatives

SmartScore™

8.7

User Satisfaction

95%

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Outbound Campaign Builder

  • Phone Calls
  • Direct to Voicemail
  • Messaging

Intelligent Routing

  • Lead Decisioning
  • Call Tracking
  • Live Transfers

Inbound Lead Conversion

  • Live Conversation Management
  • Lead Nurturing
  • Campaign Reporting

API Capability

  • Voice Programming
  • Message Programming

Pricing Info

Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.

Integrations

Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Zapier
  • HubSpot
  • Zendesk
  • InfusionSoft
  • Velocify
  • Base CRM
  • Salesforce Marketing Cloud
  • SugarCRM
  • National Data Systems
  • onsite
  • LeadMailbox
  • insellerate
  • Base

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Lead Strata Marketing, Drips.com, MediaMix365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A contact center software that integrates with over 100 marketing solutions, Ytel provides businesses with different communication channels in one platform. These include SMS, voice calls, email, and direct mail. It also offers robust security options, which add to your clients’ peace of mind.

Company Email

sales@ytel.com

Contact No.

Company's Address

27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610
USA

In case you are still having doubts about which app will work best for your business it might be a sensible idea to check out each service’s social metrics. These metrics are frequently a sign of how popular each app is and how big is its online presence. For instance, in case of Facebook Helprace has 76 likes on their official page while Ytel profile is liked by 20019 people.

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