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Compare Tawk.to vs. Helprace

You can use our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Helprace attained 8.0 points, while Tawk.to received 8.5 points. Meanwhile, for user satisfaction, Helprace scored 90%, while Tawk.to scored 88%. Specifics of their features, tools, supported platforms, customer support, and more are available below to help you get a more correct comparison. Keep in mind to get only the tools your business requires so as not to waste cash for features that are unnecessary. Those of you who are pressed for time or would like to get a Customer Support Software recommendation from our experts may want to try out these top choices for the current year: Freshdesk, Samanage, Zendesk.
Software

Tawk.to

VS

Helprace

VS

Tawk.to screenshot Helprace screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

88% ?

Customer Experience

90% ?

Cost

Cost

free

$9

Pricing Type

Pricing Type

Free Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

Tawk.to is a unique and fun live chat support application.
Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
Quick Links
Supported Integrations

Supported Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

No information available.

Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about Helprace pricing
Available Plans

Available Plans

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base
Types of Support

Types of Support

Live Support
Training
Phone
Ticket Training
Prominent Clients

Prominent Clients

Mercedes-Benz, Hyundai, RACV Boom Box, Life Launchr, Automation Machine
Languages

Languages

English English
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company Email

Company Email

support@tawk.to support@helprace.com
Contact Address

Contact Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
Features

Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages
Contact Phone

Contact Phone

877-744-1221
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both Helprace and Tawk.to may have an excellent range of features every software might be aimed at a different company size. If you are analyzing various solutions you may want to focus on a business size they are catering to. Some features may scale up effectively for huge enterprises but if you own a small or medium business it’s often better to refrain paying for complex functionalities that you may never use.