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Compare Helprace vs PhoneBurner

What is better Helprace or PhoneBurner? To successfully find the most useful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you can match Helprace’s overall score of 8.0 against PhoneBurner’s score of 8.8. You may also compare their general user satisfaction: Helprace (90%) vs. PhoneBurner (100%).

What’s more, you can review their pros and cons feature by feature, including their terms and conditions and costs. By comparing products you are sure that you pick the best software for your needs. It’s clear you must understand your unique needs to realize which solution matches those needs.

If you need to quickly identify the optimal Help Desk Software according to our experts we recommend you take a look at one of these services: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

90%

Pricing:

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Community
  • Feedback Gathering
  • Automated Ticketing System
  • Email Management
  • Knowledge Base
  • Self-Service Portal

Pricing Info

Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:

Tickets – $10/Agent/Month or $108/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • Save Replies
  • Agent Collision
  • User Profiles
  • Macros

Community – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Crowdsourcing

Docs – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Internal & Public Docs

Self-Service – $20/Agent/Month or $216/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Crowdsourcing

Helpdesk – $20/Agent/Month or $216/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports

Complete – $30/Agent/Month or $324/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports
  • Crowdsourcing
  • Teams
  • Ticket Management
  • Custom Space Restrictions
  • Contact Cloud

Integrations

Helprace integrates with the following:

  • Facebook
  • Google Analytics
  • WordPress

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Code Factor, Youzign, Mystore.no

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.

Company Email

sales@helprace.com

Contact No.

Company's Address

Helprace
Stuffix Inc.
8010 Woodland Center Blvd
Tampa, FL 33614
USA

SmartScore™

8.8

User Satisfaction

100%

Pricing:

Starting from $126

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Power-dialer boosts outbound productivity up to 4x
  • Call tracking, reporting, and analytics
  • Local Caller ID service
  • Post-call workflow automation
  • Automated lead distribution through LeadStream
  • Fully scalable for teams of any size
  • Built-in CRM features
  • Tags and saved searches for leads
  • Intelligent lead filtering
  • Automatic call tracking and recording
  • Detailed contact records
  • Email tracking with open and download rates
  • Unlimited call campaigns and schedules
  • One-touch Emails
  • Reports for custom metrics
  • Real-time, self-updating leaderboards
  • SMS sending from the dialer
  • White-glove setup and onboarding

Pricing Info

Single users get unlimited dialing for $149/month ($126/month if annual), along with these features:

  • Unlimited power dialing
  • Built-in sales CRM (+ integrations available)
  • Voicemail drop
  • Instant email sending
  • Email and attachment tracking
  • Advanced search and lead filtering
  • Custom dispositions
  • Call recording
  • Call tracking & analytics
  • Local ID (optional extra)
  • SMS text messaging (optional extra)
  • Phone support
  • White-glove onboarding

Teams enjoy these bonus features, along with volume discounts based on team size and term length:

  • Dedicated admin portal
  • Automatic lead distribution
  • Real-time reports and leaderboards
  • Content sharing for rapid setup
  • Add and remove seats as needed
  • Admins are free unless engaged in dialing

There are no contracts, setup fees, or per-minute charges. Try PhoneBurner free without a credit card.

Integrations

In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.

 

  • Act! 365
  • Autopilot
  • AWeber
  • Batchbook
  • BombBomb
  • Bookeo
  • BoomTown
  • Bullhorn
  • Chargebee
  • Cin7
  • Clarabridge CX Social
  • Classy
  • Clio
  • Crisp
  • Current RMS
  • Datavalidation
  • Debitoor
  • Delivra
  • Drift
  • Elastic Email
  • ERPNext
  • FinFolio
  • Front
  • Google Calendar
  • Help Scout
  • Intercom
  • KWCommand
  • Magento
  • Mailchimp
  • Mixpanel
  • Outreach
  • PersistIQ
  • Podio
  • PrestaShop
  • RegFox
  • ShipStation
  • Stripe
  • SurveyMonkey
  • Syncro
  • Unbounce
  • Unleashed
  • Vend
  • Wishpond

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Empower Network, Coldwell Banker, Farmers Insurance, Remax

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.

Company Email

support@phoneburner.com

Contact No.

Company's Address

PhoneBurner, Inc
1968 S. Coast Hwy, Suite 1800
Laguna Beach, CA 92651
USA

Every time you compare different Customer Support Software products you shouldn’t just study their list of features and offered pricing packages. Consider that the solution should be meeting your requirements and team so the more flexible their offer the better. Explore what systems are supported by Helprace and PhoneBurner and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this may be a critical factor for many businesses.

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