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Compare Helprace vs LiveOps

What is better Helprace or LiveOps? When scouting for the appropriate Customer Support Software for your enterprise our recommendation is that you review the functions, rates, and other important details about the product and vendor. Here, you can examine the parallels and disparities between Helprace (overall score at 8.0 and user satisfaction at 90%) and LiveOps (overall score at 7.1 and user satisfaction at 99%).

It's also possible to examine their specific modules, for example features, plans, pricing, terms and conditions, etc. Similarly, read the terms thoroughly for information on hidden fees, like, setup cost, separate helpdesk support, upgrade fees, storage fees, and others.

We realize that not all people have enough time to examine a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Community
  • Feedback Gathering
  • Automated Ticketing System
  • Email Management
  • Knowledge Base
  • Self-Service Portal

Pricing Info

Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:

Tickets – $10/Agent/Month or $108/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • Save Replies
  • Agent Collision
  • User Profiles
  • Macros

Community – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Crowdsourcing

Docs – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Internal & Public Docs

Self-Service – $20/Agent/Month or $216/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Crowdsourcing

Helpdesk – $20/Agent/Month or $216/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports

Complete – $30/Agent/Month or $324/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports
  • Crowdsourcing
  • Teams
  • Ticket Management
  • Custom Space Restrictions
  • Contact Cloud

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Code Factor, Youzign, Mystore.no

Integrations

Helprace integrates with the following:

  • Facebook
  • Google Analytics
  • WordPress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.

Company Email

sales@helprace.com

Contact No.

Company's Address

Helprace
Stuffix Inc.
8010 Woodland Center Blvd
Tampa, FL 33614
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $190

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries

Pricing Info

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut

Integrations

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.

Company Email

csc@liveops.com

Contact No.

Company's Address

555 Twin Dolphin Dr, Redwood City, CA 94065, USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

The solutions compared on this page are only a small sample of our full Customer Support Software category and you should keep in mind that there may be more desirable alternatives out there. If you want to make sure you make the wisest choice for your business we strongly urge you to test more services first. It may also be a good idea to consult our top 10 Customer Support Software list to see which solutions are at the moment the best ones and dominate the market.

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