Compare Helprace vs. HappyFox

Finding the perfect Customer Support Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our exclusive algorythm provides you with a brief look at the general rating of Helprace and HappyFox. For general quality and performance, Helprace scored 8.0, while HappyFox scored 8.8. On the other hand, for user satisfaction, Helprace earned 90%, while HappyFox earned 98%. Below it's also possible to look at their functions, terms, plans, etc. to determine what program will be more appropriate for your needs. One critical aspect to assess is if the application can enable/disable limitations on different types of users to limit the exposure of any confidential company data. In case you you have to quickly identify the top Customer Support Software according to our review team we recommend you examine the following services: Salesforce Essentials, Freshdesk, Zendesk.
Compare

Helprace

VS

HappyFox

VS

Helprace screenshot HappyFox screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

90% ?

Customer Experience

98% ?

Cost

Cost

$9

$29

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.
Easy Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
24, Executive Park, Suite 230, Irvine CA 92614, United States
Prominent Customers

Prominent Customers

Boom Box, Life Launchr, Automation Machine Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Info

Pricing Info

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

Languages Supported

Languages Supported

English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English, China, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about Helprace pricing Learn more about HappyFox pricing
Contact Phone

Contact Phone

877-744-1221 1-949-535-2220
Available Features

Available Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

HappyFox FEATURES

  • Advanced search
  • Canned actions
  • Community forum
  • Convert emails into tickets
  • Merge tickets
  • Escalate tickets
  • CRM integration
  • Custom fields
  • Group contacts
  • In-depth reporting
  • Knowledge base and FAQ
  • Live chat integration
  • Over 35 languages supported
  • Personalize queue
  • REST API
  • Scheduled reports
  • SLA management
  • Smart rules for automation
  • Social media integration with Facebook
  • SSO: Google and SAML
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices
Integrations

Integrations

No information available.

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise
Vendor Email

Vendor Email

support@helprace.com support@happyfox.com
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket
Product Comparisons

Product Comparisons

Compare with Surveyi2i
Compare with Techinline FixMe.IT
Compare with VCC Live
Compare with Freshchat
Compare with Yonyx
Compare with Tender Support
Compare with BMC FootPrints
Compare with EasyVista
Compare with Hitsteps
Compare with CallFire
Compare with Banckle Live Chat
Compare with Yonyx
Compare with AdminiTrack
Compare with Salesbox CRM
Compare with Preact
Compare with Damnlist
Compare with Sellsy CRM
Compare with Samanage
Compare with Wolken
Compare with Sharpen
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Both Helprace and HappyFox were tested by a panel of reliable SaaS experts who conducted a detailed study of all core aspects of every service. Their total rating was prepared with unique SmartScore system which gives an individual partial score to each factor including: main features, client support, mobile support, security, client satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a business so we do our best to pay attention to all sides of a product prior to calculating its final score.