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Compare Ytel vs. HelpOnClick

If you need an effective Customer Support Software product for your enterprise you need to take time to evaluate several alternatives. It doesn’t have to be difficult, and can be as quick as matching their functions in a table like the one below. You will also get a quick idea how each product works. For instance, on this page you can check HelpOnClick’s overall score of 8.4 and compare it against Ytel’s score of 7.8; or HelpOnClick’s user satisfaction level at 100% versus Ytel’s 95% satisfaction score. The comparison will help you identify the strengths and weaknesses of each application, and choose which matches your requirements better. Beyond the rich features, the application that’s simple to grasp and use is always the better choice. At this time, the leading solutions in our Communications Software category are: Slack, Wrike, RingCentral.
Product

Ytel

VS

FREE DEMO

HelpOnClick

VS

Ytel screenshot HelpOnClick screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

8.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

95% ?

Client Satisfaction

100% ?

Cost

Cost

by quote

$19

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Ytel is a contact center software and communications API solution that supports multiple modes of communication such as phone, messages, and email.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Quick Links
Features

Features

Ytel FEATURES

Outbound Campaign Builder
  • Phone Calls
  • Direct to Voicemail
  • Messaging
Intelligent Routing
  • Lead Decisioning
  • Call Tracking
  • Live Transfers
Inbound Lead Conversion
  • Live Conversation Management
  • Lead Nurturing
  • Campaign Reporting
API Capability
  • Voice Programming
  • Message Programming

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced built-in statistics, Google Analytics integration
  • Automated invitations
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Offline options: redirect, hide widget or leave a message
  • Real-time chat
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what visitors are typing before they submit
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Canned messages
  • Use real pictures of your operators
  • Virtual Assistant option
Pricing Details

Pricing Details

Learn more about Ytel pricing Learn more about HelpOnClick pricing
Languages

Languages

English English
Company Email

Company Email

sales@ytel.com support@helponclick.com
Available Integrations

Available Integrations

Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Zapier
  • HubSpot
  • Zendesk
  • InfusionSoft
  • Velocify
  • Base CRM
  • Salesforce Marketing Cloud
  • SugarCRM
  • National Data Systems
  • onsite
  • LeadMailbox
  • insellerate
  • Base

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Ticket
Company's Address

Company's Address

27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610
USA
HelpOnClick LLC, San Jose, CA, United States
Prominent Customers

Prominent Customers

Lead Strata Marketing, Drips.com, MediaMix365 Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Pricing Plans

Pricing Plans

Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Phone No.

Phone No.

+1 800-382-4913 +1 (408) 6002671
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we provided in this table were gathered from official vendor pages, advertising resources available online, actual experience from real users as well as our own direct use of every product by a professional reviewer. We do our best to extensively study every product, so we not only study it internally, but we also match our results with views of other members from the SaaS community.