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Compare Dimelo By RingCentral vs. HelpOnClick

Getting the appropriate Customer Support Software product is as easy as comparing the solid and weaker features and terms offered by HelpOnClick and Dimelo Digital. Here it's also possible to match their general scores: 8.4 for HelpOnClick vs. 8.8 for Dimelo Digital. Or you can verify their general user satisfaction rating, 100% for HelpOnClick vs. 100% for Dimelo Digital. We suggest that you take some time to review their differences and decide which one is the better alternative for your business. What’s more keep in mind to take into account your company’s or industry’s unique case, for example, a multilingual software for a global team or a mobile app to help you work on the go. Our experts made sure to review all popular Customer Support Software solutions available on the market, but among them these three deserved our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Product

Dimelo By RingCentral

VS

FREE DEMO

HelpOnClick

VS

Dimelo By RingCentral screenshot HelpOnClick screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

By quote

$19

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

A unified, omni-channel digital management platform for multiple customer care channels.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Useful Links
Client Types

Client Types

Large Enterprises Small Business | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Dimelo By RingCentral pricing Learn more about HelpOnClick pricing
Phone No.

Phone No.

+33 1 77 37 27 57 +1 (408) 6002671
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Features

Features

Dimelo By RingCentral FEATURES

  • Omni-Digital Platform
  • Open API
  • Digital Identification Module
  • ICE (Dimelo’s Proprietary Machine Learning Engine)
  • Filter Messages
  • Route Messages to Qualified Agents
  • Automated Qualification of Messages
  • Anti-Spam Filter
  • Define Rules and Criteria
  • Dedicated Agent Workspace
  • Queue Management
  • SLA (Service Level Agreement)
  • Response Time Indication
  • Automated Message Forwarding
  • Escalation Rules
  • Desktop Notifications
  • Customer Digital Profile
  • Conversation History
  • One-Click Customer Record Access
  • Automatic Responses
  • Reply Assistant
  • Knowledge Base
  • Spell Checker
  • Validation Response Rules
  • Real-Time Agent Activity Tracking
  • Live Conversations
  • KPIs (Key Performance Indicators)
  • Automated Questionnaires

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced built-in statistics, Google Analytics integration
  • Automated invitations
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Offline options: redirect, hide widget or leave a message
  • Real-time chat
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what visitors are typing before they submit
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Canned messages
  • Use real pictures of your operators
  • Virtual Assistant option
Available Integrations

Available Integrations

Dimelo is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:

Connectors with digital communication channels

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • Youtube
  • Google+
  • Dimelo Chat
  • Dimelo Mobile
  • WeChat
  • Viber
  • SMS
  • Dimelo Communities
  • Lithium
  • RightNow Community
  • Tapatalk
  • Bazaarvoice
  • InSided
  • WordPress
  • Dimelo Mail

Chatbots

  • Recast AI
  • IBM Watson
  • BotFuel
  • BotMind
  • Inbenta
  • Arabot

CRM

  • SalesForce
  • Microsoft Dynamics
  • SAP
  • Oracle

BI

  • Synthesio
  • Viavoo
  • TalkWalker

Call Solutions

  • Genesys
  • Avaya
  • CISCO

Helpdesk

  • Service Now
  • Freshservice
  • Jira Service Desk

BPM

  • Kissflow
  • Pega
  • Pipefy

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Email Address

Email Address

contact@dimelo.com support@helponclick.com
Languages Supported

Languages Supported

English, German, Spanish, French, Dutch English
Vendor's Address

Vendor's Address

32 rue de Trévise - 75009
Paris
France
HelpOnClick LLC, San Jose, CA, United States
Pricing Info

Pricing Info

The pricing information of Dimelo is only available on a quote request. It is best to contact the vendor directly for specific package info.

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Popular Clients

Popular Clients

AXA, Sephora, Allianz Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which app will be best for your business it may be a good idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular each app is and how wide is its online presence. For example HelpOnClick Twitter profile has currently 1337 followers. At the same time Dimelo Digital Twitter is followed by 1700 people.