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Compare HelpOnClick vs ConnectWise Automate

What is better HelpOnClick or ConnectWise Automate? If you wish to have a convenient way to learn which Customer Support Software product is better, our exclusive system gives HelpOnClick a score of 8.4 and ConnectWise Automate a score of 8.5 for all round quality and performance. At the same time, HelpOnClick is rated at N/A%, while ConnectWise Automate is rated 100% for their user satisfaction level.

You can also evaluate their product details, including features, tools, options, plans, prices, and others. Check whether the solution allows you to customize a few of its workflows to make sure the software matches your own business procedures.

Our experts made sure to prepare reviews of all popular Live Chat Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, LiveAgent, Freshchat.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced built-in statistics, Google Analytics integration
  • Automated invitations
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Offline options: redirect, hide widget or leave a message
  • Real-time chat
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what visitors are typing before they submit
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Canned messages
  • Use real pictures of your operators
  • Virtual Assistant option

Pricing Info

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems

Integrations

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.

Company Email

support@helponclick.com

Contact No.

Company's Address

HelpOnClick LLC, San Jose, CA, United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

Pricing Info

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Innovative Computing Systems

Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools.

Company Email

Contact No.

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA

You shouldn’t count on exclusively a broad set of useful tools and flexible pricing packages from a reliable Customer Support Software. Almost as significant as core features is a quality customer support. You want to make sure that in a situation where you have any questions about HelpOnClick or ConnectWise Automate, or you face some problems, or perhaps you’ll want to ask for a certain change or functionality beneficial to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can profit from personal training or at least an FAQ you can use.

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