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Compare HelpOnClick vs Avaya Aura Call Center Elite

What is better HelpOnClick or Avaya Aura Call Center Elite? If you want a competent Customer Support Software product for your company you have to take time to evaluate a wide range of solutions. It doesn’t have to be difficult, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product performs. For example, on this page you can see HelpOnClick’s overall score of 8.4 and compare it against Avaya Aura Call Center Elite’s score of 7.1; or HelpOnClick’s user satisfaction level at 100% versus Avaya Aura Call Center Elite’s 100% satisfaction score.

The assessment will help you spot the good and bad points of each service, and make up your mind on which one matches your requirements better. Aside from the robust features, the solution which is simple and intuitive is always the better product.

Our experts made sure to prepare reviews of all popular Live Chat Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Salesforce Live Agent, Freshchat, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced built-in statistics, Google Analytics integration
  • Automated invitations
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Offline options: redirect, hide widget or leave a message
  • Real-time chat
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what visitors are typing before they submit
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Canned messages
  • Use real pictures of your operators
  • Virtual Assistant option

Pricing Info

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems

Integrations

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.

Company Email

support@helponclick.com

Contact No.

Company's Address

HelpOnClick LLC, San Jose, CA, United States

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Inbound

  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing

Outbound

  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer

Blended

  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration

Analysis and Reporting

  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Pricing Info

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.

Company Email

Contact No.

Company's Address

4655 Great America Parkway
Santa Clara, CA 95054
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both HelpOnClick and Avaya Aura Call Center Elite were reviewed by a group of reliable B2B experts who carried out a detailed analysis of all crucial elements of each product. Their ultimate score was prepared using our unique SmartScore algorithm that provides a separate partial score to every component such as: main functionalities, client support, mobile support, security, customer satisfaction and reviews in other media. We realize useful features are not the only thing crucial to a business so we do our best to pay attention to all aspects of a app before coming up with its final rating.

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