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Compare Ameyo vs. HelpOnClick

Purchasing the proper Customer Support Software product is as simple as evaluating the strong and weak features and terms offered by HelpOnClick and Ameyo. Here you can also match their overall scores: 8.4 for HelpOnClick vs. 7.6 for Ameyo. Or you can look at their general user satisfaction rating, 100% for HelpOnClick vs. 96% for Ameyo. We suggest that you take some time to analyze their differences and decide which one is the better option for your business. Moreover. don’t forget to take into account your company’s or industry’s special circumstances, for instance, a multilingual solution for a global team or a mobile platform to help you work in the field. At this time, the leading products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Product

Ameyo

VS

HelpOnClick

VS

Ameyo screenshot HelpOnClick screenshot
Pricing Details

Our Score

Our Score

7.6 ?

Our Score

8.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

by quote

$19

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Useful Links
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Prominent Clients

Prominent Clients

DHL, Acer, GE Financial Services, Flipkart.com Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Devices Supported

Devices Supported

Windows
Mac
Windows
Android
iPhone/iPad
Mac
Languages Supported

Languages Supported

English English
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Phone Number

Phone Number

+91-124-4771000 +1 (408) 6002671
Integrations

Integrations

Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk and Oracle Siebel.

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Cost Details

Cost Details

Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Available Features

Available Features

Ameyo FEATURES

  • Third party integrations
  • ACD system
  • Advanced scripting
  • Agent call back
  • Agent supervision
  • Automatic triggers and alerts
  • Call conferencing
  • Computer telephony integration (CTI)
  • CRM system
  • Customizable wallboard
  • IVR system
  • Live agent reassignment
  • Predictive dialer
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Routing and prioritization
  • Voice logger
  • Voice recording

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced built-in statistics, Google Analytics integration
  • Automated invitations
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Offline options: redirect, hide widget or leave a message
  • Real-time chat
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what visitors are typing before they submit
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Canned messages
  • Use real pictures of your operators
  • Virtual Assistant option
Pricing Details

Pricing Details

Learn more about Ameyo pricing Learn more about HelpOnClick pricing
Contact Address

Contact Address

B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India) HelpOnClick LLC, San Jose, CA, United States
Contact Email

Contact Email

info@ameyo.com support@helponclick.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you test various Customer Support Software solutions you shouldn’t simply analyze their list of features and available pricing packages. Consider that the product must be meeting your standards and business so the more flexible their offer the better. Explore what OSes are supported by HelpOnClick and Ameyo and be certain you will get mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, because this may be a key element for many firms.