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Compare Helpman vs Goverlan Reach

What is better Helpman or Goverlan Reach? The ideal Customer Support Software is a program that can tackle your company’s specific needs. It is possible to find which option works best for your industry if you assess different products before you decide which one is the best.

For instance, Helpman and Goverlan Reach are scored at 8.0 and 7.3, respectively, for general quality and performance. Likewise, Helpman and Goverlan Reach have a user satisfaction rating of N/A% and N/A%, respectively, which indicates the general feedback they get from customers. Better yet, reach put to a regular customer of the software and solicit their feedback concerning the solution in question.

We realize that not all people have the time to examine a large number of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

N/A

Pricing:

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Typo-tolerant instant search
  • Clean user interface
  • Mobile and tablet ready
  • Copy-pasted images
  • Auto-saved as you type
  • Multilingual articles
  • Update any screenshot on-the-fly
  • Tag outdated screenshots
  • Copy and paste screenshot URL
  • Search queries
  • Pageviews
  • Feedbacks
  • Track customers
  • Customization
  • Manage 301 redirect rules
  • Edit meta titles/descriptions
  • Edit URL slugs
  • Serve your knowledge base from a subdirectory instead of a subdomain
  • Self-managed canonical URLs
  • Multiple Language Support

Pricing Info

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles

Integrations

Helpman integrates with the following business systems and applications:

  • Google Analytics
  • Intercom
  • Segment

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Moleskine, Proposify, PieSync, Wishpond

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website.

Company Email

hello@helpman.io

Contact No.

Company's Address

Avenue de Broqueville 72
1200 Woluwe-Saint-Lambert
Belgium

NOAWARDS
YET

SmartScore™

7.3

User Satisfaction

N/A

Pricing:

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • End-Point Management
  • Remote System Access
  • On-Demand & Unattended Systems
  • Audio & Text Chat
  • Multiple Types Support Sessions
  • Multiple Protocols for Multiple Platforms
  • Activity & Machine Health Monitoring
  • Video Capture
  • PKI Support via SmartCard Redirection
  • File Transfer & Management
  • Task/Startup Program Management
  • Power Management
  • PowerShell Access
  • System Hardware & Software Reporting
  • Real-Time Information
  • Software Deployment & Patching
  • Network Share Management
  • User & System Print Management
  • User Drive Mapping Management
  • Registry Management
  • Script Execution
  • Active Directory Access
  • Account Management
  • Password Management
  • Group Memberships Reporting & Management
  • Users & Machines Configuration reports
  • Global Systems Management Tasks
  • Global Active Directory Changes
  • Non-Compliant Configuration/States Detection
  • Real-Time Compliance Issues Resolution

Pricing Info

Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:

Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 10 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Limited Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 15 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 20 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Integrations

No information available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pekin Hospital, Kingdon Capital, Asbury Automotive Group

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote desktop support system with IT task automation.

Company Email

sales@goverlan.com

Contact No.

Company's Address

2655 S Le Jeune Rd
Miami, FL 33134
USA

Popular Goverlan Reach Alternatives

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

In case you are still having second thoughts about which solution will work best for your business it might be a sensible idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how extensive is its online presence. For instance Helpman Twitter profile has currently 198 followers. At the same time Goverlan Reach Twitter is followed by 519 users.

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