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Compare Helpdesk Pilot vs. VisionFlow

With various functions, pricing, details, and more to compare, finding the right Help Desk Software for your organization is tough. However by working with our system, it is simple to match the functions of Helpdesk Pilot and VisionFlow as well as their general score, respectively as: 7.2 and 7.2 for overall score and 99% and 100% for user satisfaction. You can also assess them feature by feature and find out which application is a better fit for your enterprise. Keep in mind to ask for a trial version first before subscribing to see how the program can benefit you in real scenarios. In the event you have to quickly locate the optimal Help Desk Software according to our review team we suggest you try out one of these solutions: Freshdesk, Zendesk, Salesforce Essentials.
Product

Helpdesk Pilot

VS

VisionFlow

VS

Helpdesk Pilot screenshot VisionFlow screenshot
Pricing Page

Our Score

Our Score

7.2 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

100% ?

Price

Price

$895

19 (euros)

Price Scheme

Price Scheme

Annual Subscription Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Great for Customer Support and IT Help Desk Management.
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Easy Links
Supported Integrations

Supported Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support

There is a VisionFlow mobile app available. Other integrations not specified.

Pricing Page

Pricing Page

Learn more about Helpdesk Pilot pricing Learn more about VisionFlow pricing
Company Email

Company Email

support@helpdeskpilot.com info@visionflow.com
Prominent Customers

Prominent Customers

Verizon, Capgemini, Swarco Toyota, Swiss Armed Forces, Brio, Saab, SKF
Contact Phone

Contact Phone

1-917-720-3199 +1800 4959915 (US) +46771105000 (EU)
Company's Address

Company's Address

Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
Languages Supported

Languages Supported

English English
Available Plans

Available Plans

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
List of Features

List of Features

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

VisionFlow FEATURES

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app
Customer Support

Customer Support

Phone
Training
Phone Live Support
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you test various Help Desk Software apps you shouldn’t just analyze their list of features and available pricing packages. Pay attention to the fact that the software must be meeting your work processes and company so the more flexible their offer the better. Learn what systems are supported by Helpdesk Pilot and VisionFlow and be certain you will get mobile support for whatever devices you work on in your company. You should also find out which languages and geographies are supported, because this might be a critical factor for many businesses.