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Compare HelpCrunch vs Zailab

What is better HelpCrunch or Zailab? With a wide range of functions, pricing, terms, and more to compare, determining the best Customer Support Software for your firm is hard. However by working with our system, it's easy to match the features of HelpCrunch and Zailab including their general rating, respectively as: 8.7 and 8.0 for overall score and 100% and 100% for user satisfaction.

You can also review them feature by feature check out which software is a more suitable fit for your company. Remember to ask for a demo first before opting in for a plan to get a firsthand experience how the solution works in practical situations.

Right now, the most popular services in our Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

Pricing Info

HelpCrunch has an easy-to-scale business model with agent-based pricing. The software has a 14-day free trial so you can explore its features and functionality free of charge. You may also use the app’s completely free plan. Here are the pricing details of HelpCrunch:

Live Chat

Free – $0

  • 1 Agent
  • 1 Chat Auto Message
  • Basic Settings and Customization
  • 30-day Chat History
  • 500 Contacts
  • 1 Domain/App
  • Low Priority Live Chat Support

Basic – $9/month billed annually

  • $12/agent/month billed monthly
  • 1 Agent
  • 3 Chat Auto Messages
  • Full Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $17/month billed annually

Billed annually:

  • 1 agent – $17/month
  • 2 agents – $32/month or $16/agent/month
  • 3 agents – $45/month or $15/agent/month
  • 5 agents – $70/month or $14/agent/month
  • 7 agents – $91/month or $13/agent/month
  • 10 agents – $120/month or $12/agent/month

Billed monthly:

  • 1 agent – $21/month
  • 2 agents – $40/month or $20/agent/month
  • 3 agents – $57/month or $19/agent/month
  • 5 agents – $90/month or $18/agent/month
  • 7 agents – $119/month or $17/agent/month
  • 10 agents – $160/month or $160/agent/month

Features:

  • Up to 10 Agents
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Custom/Enterprise Plan – By quote

Live Chat & Emails

In addition to the live chat features, these plans include email automation.

Basic – $19/month billed annually

  • $25/month billed monthly
  • 1 Agent
  • 3 Email Auto Messages
  • Up to 5,000 Emails
  • 3 Chat Auto Messages
  • Full Chat Customization
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $68/month billed annually

Billed annually:

  • 2 agents – $68/month or $34/agent/month
  • 3 agents – $99/month or $33/agent/month
  • 5 agents – $160/month or $32/agent/month
  • 7 agents – $217/month or $31/agent/month
  • 10 agents – $300/month or $30/agent/month

Billed monthly:

  • 2 agents – $84/month or $42/agent/month
  • 3 agents – $120/month or $40/agent/month
  • 5 agents – $195/month or $39/agent/month
  • 7 agents – $266/month or $38/agent/month
  • 10 agents – $360/month or $36/agent/month

Features:

  • 2-10 Agents
  • Unlimited Email Auto Messages
  • Up to 500,000 Emails
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Enterprise – By quote

  • More than 10 agents
  • All Premium features
  • More than 500,000 emails
  • More than 10 domains/apps

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SE Ranking, StatCounter, Snovio

Integrations

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.

Company Email

info@helpcrunch.com

Contact No.

Company's Address

HelpCrunch
600 California St, San Francisco
CA 94108
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Click to Dial
  • Contact Journey
  • Conversation Journey
  • Incoming Call Notification
  • Recording Playback
  • Customer Weather Information
  • Omni-Channel Hub
  • Create Notes
  • Customer Tagging

Pricing Info

Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AskOsca, RamsayMedia

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.

Company Email

info@zailab.com

Contact No.

Company's Address

10th Floor, Portside,
4 Bree St, Foreshore, Cape Town, 8001,
South Africa

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

When you research different Customer Support Software software you shouldn’t simply analyze their list of features and available pricing packages. Pay attention to the fact that the app must be adjusted to your work processes and team so the more flexible their offer the better. Learn which systems are supported by HelpCrunch and Zailab and be certain you will obtain mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, because this might be a key element for many businesses.

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