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Compare HelpCrunch vs SupportBee

What is better HelpCrunch or SupportBee? Getting the proper Help Desk Software product is as straightforward as comparing the good and low functionalities and terms offered by HelpCrunch and SupportBee. Here you can also match their overall scores: 8.7 for HelpCrunch vs. 7.5 for SupportBee. Or you can verify their general user satisfaction rating, 100% for HelpCrunch vs. 94% for SupportBee.

We suggest that you spend some time to analyze their differences and decide which one is the better option for your organization. What’s more remember to consider your company’s or industry’s special situation, such as, a multilingual app for a global staff or a mobile app to help you work away from your office.

We did our best to prepare reviews of all popular Customer Support Software products available out there, but among them these three caught our special attention: Salesforce Essentials, Zendesk, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

Pricing Info

Pricing plans:

Standard: $12 per team member if billed annually or $15 per team member if billed monthly
Premium: from 20$ per team member if billed annually or from $25 per team member if billed monthly
Enterprise: custom price for 20+ agents

Standard Live chat plan

  • 15$
  • 3 chat auto messages
  • Help Desk
  • Knowledge Base
  • Branded popups
  • Branded widget
  • Full chat customization
  • 1 widget, unlimited domains
  • Live chat support

Standard Live chat & Emails plan

  • 29$
  • 3 chat auto messages
  • 3 email auto messages
  • 1,000 emails per team member
  • Email forwarding
  • Help Desk
  • Branded popups
  • Branded widget
  • Full widget customization
  • 1 widget, unlimited domains
  • Live chat support

Premium Live chat plan

  • 25$
  • Unlimited chat auto messages
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

Premium Live chat & Emails plan

  • 49$
  • Unlimited chat auto messages
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SE Ranking, StatCounter, Snovio

Integrations

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.

Company Email

info@helpcrunch.com

Contact No.

Company's Address

HelpCrunch
600 California St, San Francisco
CA 94108
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket statuses
  • Ticket labels for categorization
  • Real-time auto-refresh
  • Forwarding and CC for tickets
  • Agent signatures
  • Embeddable contact forms
  • Customer interaction history
  • Unlimited logins
  • Action audit trail
  • Filters for automation
  • Third party app integration
  • Multiple email address support
  • Ticket creation on behalf of customers
  • No per agent fees
  • Comments for private discussions
  • Quick overview with labels
  • Custom and pre-made KPI reports
  • Team collaboration
  • Ticket filters
  • Email snippets
  • HTML email rendering
  • Gmail compatible keyboard shortcuts
  • Lightning fast email importing
  • Friendly help desk
  • Retain the personal touch of email
  • Built for participation and collaboration
  • Reliable and secure
  • Easy data export
  • World class infrastructure

Pricing Info

The tool offers a free 14 Day Trial. Plans start at $29 per month.

Startup: $29/month

  • 500 tickets per month
  • 1 email address
  • 1 group

Small: $69/month

  • 2000 tickets per month
  • 3 email addresses
  • 3 groups

Medium: $149/month

  • 5000 tickets per month
  • 10 email addresses
  • 10 groups

Large: $249/month

  • 10000 tickets per month
  • 20 email addresses
  • 20 groups

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TM, Heys USA, Cabify

Integrations

  • Insightly
  • Highrise
  • Vibe
  • Batchbook
  • ZohoCRM
  • Capsule CRM
  • Pipedrive
  • Pivotal Tracker
  • Bugify
  • JIRA
  • Github Issues
  • Trello
  • Basecamp
  • Show Ticket Number
  • Audit Trail
  • Mark As Answered
  • Assign After Reply
  • Archive After Reply
  • Create Snippet
  • Email After Archive
  • Bulk SMS
  • Campfire
  • Jaconda
  • Flowdock
  • Sently
  • PushOver
  • Slack
  • HipChat
  • Bigcommerce
  • Magento
  • Compose
  • Evernote

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SupportBee helps your team collaborate & deliver friendly customer service

Company Email

prateek@supportbee.com

Contact No.

Company's Address

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

The products compared on this page are merely a small part of our full Help Desk Software category and you should take into account that there might be more reliable alternatives out there. If you would like to ensure you make the wisest choice for your team we strongly urge you to test more software first. You can also consider to consult our top 10 Help Desk Software ranking to see which apps are in the current year the best ones and dominate the market.

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