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Compare HelpCrunch vs MailerLite

What is better HelpCrunch or MailerLite? The best Marketing Software is a program that can deal with your company’s unique needs. It is possible to determine which option works best for your business if you review a wider range of products before you decide which one is the best.

As an example, HelpCrunch and MailerLite are scored at 8.7 and 8.9, respectively, for all round quality and performance. Likewise, HelpCrunch and MailerLite have a user satisfaction rating of 100% and 89%, respectively, which indicates the general response they get from customers. Even better, talk to a current customer of the software and solicit their comments concerning the solution in question.

Our team put a lot of effort to review all popular Customer Support Software services offered on the market, but among them these three caught our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

Pricing Info

HelpCrunch has an easy-to-scale business model with agent-based pricing. The software has a 14-day free trial so you can explore its features and functionality free of charge. You may also use the app’s completely free plan. Here are the pricing details of HelpCrunch:

Live Chat

Free – $0

  • 1 Agent
  • 1 Chat Auto Message
  • Basic Settings and Customization
  • 30-day Chat History
  • 500 Contacts
  • 1 Domain/App
  • Low Priority Live Chat Support

Basic – $9/month billed annually

  • $12/agent/month billed monthly
  • 1 Agent
  • 3 Chat Auto Messages
  • Full Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $17/month billed annually

Billed annually:

  • 1 agent – $17/month
  • 2 agents – $32/month or $16/agent/month
  • 3 agents – $45/month or $15/agent/month
  • 5 agents – $70/month or $14/agent/month
  • 7 agents – $91/month or $13/agent/month
  • 10 agents – $120/month or $12/agent/month

Billed monthly:

  • 1 agent – $21/month
  • 2 agents – $40/month or $20/agent/month
  • 3 agents – $57/month or $19/agent/month
  • 5 agents – $90/month or $18/agent/month
  • 7 agents – $119/month or $17/agent/month
  • 10 agents – $160/month or $160/agent/month

Features:

  • Up to 10 Agents
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Custom/Enterprise Plan – By quote

Live Chat & Emails

In addition to the live chat features, these plans include email automation.

Basic – $19/month billed annually

  • $25/month billed monthly
  • 1 Agent
  • 3 Email Auto Messages
  • Up to 5,000 Emails
  • 3 Chat Auto Messages
  • Full Chat Customization
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $68/month billed annually

Billed annually:

  • 2 agents – $68/month or $34/agent/month
  • 3 agents – $99/month or $33/agent/month
  • 5 agents – $160/month or $32/agent/month
  • 7 agents – $217/month or $31/agent/month
  • 10 agents – $300/month or $30/agent/month

Billed monthly:

  • 2 agents – $84/month or $42/agent/month
  • 3 agents – $120/month or $40/agent/month
  • 5 agents – $195/month or $39/agent/month
  • 7 agents – $266/month or $38/agent/month
  • 10 agents – $360/month or $36/agent/month

Features:

  • 2-10 Agents
  • Unlimited Email Auto Messages
  • Up to 500,000 Emails
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Enterprise – By quote

  • More than 10 agents
  • All Premium features
  • More than 500,000 emails
  • More than 10 domains/apps

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SE Ranking, StatCounter, Snovio

Integrations

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.

Company Email

info@helpcrunch.com

Contact No.

Company's Address

HelpCrunch
600 California St, San Francisco
CA 94108
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 89%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Drag-and-drop Editor
  • Custom HTML Editor
  • Rich Text Editor
  • Free Newsletter Design Templates
  • Built-in Photo Editing Feature
  • File Manager
  • Subscriber Management
  • Popups
  • Landing Pages
  • Embeddable Web Forms
  • UnScubscribe Page Builder
  • Campaign Reports
  • Click Maps
  • Open by Location
  • Email Automation
  • RSS Campaigns
  • Auto Resend
  • A/B Testing
  • User Permissions
  • Integrations
  • Developer API

Pricing Info

Forever free plan – up to 1,000 subscribers, unlimited emails and all features included.

For detailed pricing list, visit MailerLite’s website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, GoPro, DFDS Seaways

Integrations

MailerLite integrates with the following business systems and applications:

  • WordPress
  • Woocommerce
  • Shopify
  • Thrive
  • MailMunch
  • BookFunnel
  • EasyStore
  • Zotabox
  • Gleam
  • Zendesk
  • Projectmanager.com
  • Zapier
  • Squarespace
  • Unbounce
  • Facebook
  • Twitter
  • mailparser.io
  • SumoMe
  • GloboMailer
  • OptinMaster
  • Landingi
  • Akita

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

MailerLite is an email marketing directed towards small businesses, giving them a robust platform that is easy to use and complements their existing content marketing strategies.

Company Email

info@mailerlite.com

Contact No.

Company's Address

MAILERLITE UAB
Paupio g. 46
11341 Vilnius
Lithuania

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In the event you are still having second thoughts about which solution will perform best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every solution is and how big is its online presence. For instance, in case of Facebook HelpCrunch has 414 likes on their official profile while MailerLite profile is liked by 19913 users.

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