Compare Remedyforce vs. Help Scout

If you want a reliable Help Desk Software product for your enterprise you must make time to evaluate several options. It doesn’t have to be complex, and can be as quick as matching their functions in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can see Help Scout’s overall score of 9.1 and compare it against Remedyforce’s score of 8.1; or Help Scout’s user satisfaction level at 98% versus Remedyforce’s 83% satisfaction score. The assessment will help you find out the good and bad points of each program, and make up your mind on which suits you requirements better. On top of the rich features, the software which is simple and intuitive is always the better product. We realize that not all people have enough time to examine dozens of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Samanage, Freshdesk, LiveAgent.
Software

Remedyforce

VS

Help Scout

VS

Remedyforce screenshot Help Scout screenshot
Pricing Page

Our Score

Our Score

8.1 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

83% ?

Client Satisfaction

98% ?

Pricing

Pricing

by quote

$15

Price Scheme

Price Scheme

Quote-based Free | Monthly payment
Complete Review

Complete Review

General Description

General Description

Remedyforce is built on the Salesforce Force.com platform to deliver high-speed IT and business service management.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Quick Links
Prominent Customers

Prominent Customers

Trello, GrubHub, Basecamp, Treehouse
Available Plans

Available Plans

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Languages

Available Languages

International USA, UK, Canada, International
Features

Features

Remedyforce FEATURES

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability
Vendor Email

Vendor Email

Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Pricing Page

Pricing Page

Learn more about Remedyforce pricing Learn more about Help Scout pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Customer Support

Customer Support

Phone
Ticket
Ticket
Contact Phone

Contact Phone

1‑855‑834‑7487
Integrations

Integrations

  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you pick a product that you are sure will work best for your team you shouldn’t just focus on what reviewers have to say about it. In many cases individual experience with the app may change, depending on specific goals and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every app to give you a reliable overview of how actual users of Help Scout and Remedyforce estimate their contact with the app. Our algorithm is built around detailed analysis of product mentions on other sites, social media and blogs, so you will receive a comprehensive and reliable picture of what other clients think about every software. In this case Help Scout got a total satisfaction rating at 98% while for Remedyforce 83% of people express they had an enjoyable experience with it.