Compare Remedyforce vs. Help Scout

Comparing products for the top Help Desk Software doesn't have to be complicated. On our review platform, you can easily match Help Scout and Remedyforce and right away evaluate their varying features. We allow you to take a look at their uniqe benefits, supported devices, support service, costs, terms, and much more. You can also examine their overall score (9.0 for Help Scout vs. 8.1 for Remedyforce) and overall customer satisfaction level (98% for Help Scout vs. 83% for Remedyforce). Take your time and compare your leading choices and discover which one is ideal for your company. Similarly, you have to assess the software company’s credibility; are they reliable and will they still be on the market a few years from now? At the moment, the best services in our Help Desk Software category are: Zendesk, Samanage, Freshdesk.
Compare

Remedyforce

VS

Help Scout

VS

Remedyforce screenshot Help Scout screenshot
Pricing Details

Our Score

Our Score

8.1 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

83% ?

Client Satisfaction

98% ?

Cost

Cost

by quote

$15

Pricing Type

Pricing Type

Quote-based Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Remedyforce is built on the Salesforce Force.com platform to deliver high-speed IT and business service management.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Easy Links
Contact Email

Contact Email

Available Languages

Available Languages

English English
Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Remedyforce pricing Learn more about Help Scout pricing
Phone Number

Phone Number

1‑855‑834‑7487
Supported Integrations

Supported Integrations

  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
Popular Clients

Popular Clients

Trello, GrubHub, Basecamp, Treehouse
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Info

Pricing Info

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions
Available Support

Available Support

Phone
Ticket
Ticket
Available Features

Available Features

Remedyforce FEATURES

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability
Compare Alternatives

Compare Alternatives

Compare with HP Service Manager
Compare with KronoDesk
Compare with xSellco Helpdesk
Compare with Zendesk
Compare with Deskero
Compare with BeAnywhere Support Express
Compare with Abhisi
Compare with Kayako
Compare with Reamaze
Compare with Helprace
Compare with iHelpDesk
Compare with ClickDesk
Compare with eStreamDesk Helpdesk
Compare with Bazaarvoice Connections
Compare with Spiceworks
Compare with Re:Desk
Compare with InvGate Service Desk
Compare with SysAid
Compare with NetHelpDesk
Compare with EasyVista
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you continue having second thoughts about which app will be best in your case it might be a good idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular each solution is and how big is its online presence. For instance, in case of Facebook Help Scout has 1314 likes on their official page while Remedyforce profile is liked by 57109 users.