Compare Help Scout vs. DeskPRO

If you wish for a competent Help Desk Software product for your organization you need to remember to assess various options. It doesn’t have to be tricky, and can be as simple as matching their functions in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can see Help Scout’s overall score of 9.1 and compare it against DeskPRO’s score of 7.3; or Help Scout’s user satisfaction level at 98% versus DeskPRO’s 98% satisfaction score. The contrast will allow you to see the strengths and weaknesses of each service, and decide which matches your requirements better. Aside from the rich features, the solution that is easy to understand and use is always the better option. We did our best to prepare reviews of all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Samanage, LiveAgent.
Product

Help Scout

VS

DeskPRO

VS

Help Scout screenshot DeskPRO screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

98% ?

Pricing

Pricing

$15

$30

Pricing Model

Pricing Model

Free | Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
Useful Links
Pricing Details

Pricing Details

Learn more about Help Scout pricing Learn more about DeskPRO pricing
List of Features

List of Features

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

DeskPRO FEATURES

  • Email to Ticket Conversion
  • Ticket Form Builder
  • Departments
  • Custom Fields
  • Agent Ticket Notes
  • Ticket Triggers
  • Ticket Escalations
  • Ticket Logs
  • Quick Search
  • Ticket Macros
  • Mass Actions
  • Drag and Drop Attachments
  • Ticket Tasks
  • Labels
  • Agent Teams
  • CC’ed Users
  • Ticket Merge
  • Ticket Flags
  • Quick Grouping
  • Ticket Filters
  • Table View / CSV Export
  • Customizable Views
  • Agent Email Reply
  • Text Snippets
  • Print & PDF
  • Agent Create Ticket
  • Google Apps Integration
  • Knowledgebase Categorisation
  • Comments
  • Pro Active Search
  • Revision History
  • Search Engine Optimization (SEO)
  • Content Validation
  • WYSIWYG Editor
  • Search
  • Glossary
  • News
  • Downloads
  • Draft Content
  • Related Content
  • Live Chat
  • Feedback
  • Branding
  • Reporting
  • Cloud or Self Host
  • Integrate and SS)
  • Teamwork
  • CRM
  • Multilingual
  • Support
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Support

Available Support

Ticket
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Languages

Languages

USA, UK, Canada, International USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Email Address

Email Address

hello@deskpro.com
Popular Customers

Popular Customers

Trello, GrubHub, Basecamp, Treehouse Xerox, Mariner Software, Pure Digital Radios
Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom
Supported Integrations

Supported Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium

DeskPRO supports integrations with the following business systems and applications:

  • JIRA
  • Highrise
  • Salesforce
  • HipChat
  • Magento
  • Microsoft Translator
  • Active Directory
  • LDAP
  • SAML
  • OneLogin
  • Okta
  • Google+
  • Facebook
  • Twitter
  • eZ Publish
  • Twilio
  • Clickatell
  • phpBB
  • Joomla
  • vBulletin
  • Xenforo
  • Full REST API and PHP SDK plus apps/widget framework for custom integrations.
Contact No.

Contact No.

(+1) 1-888-DESKPRO
Cost Details

Cost Details

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams

DeskPro offers two pricing options for their customers:

DeskPRO in the Cloud: $30 per agent per month

  • All features included
  • Automatic Updates
  • 30-second setup
  • No contracts and termination fees
  • Readily upgradeable to DeskPRO Download

DeskPRO Download: $600 per year per 5 agents

  • Install and run DeskPRO in your own infrastructure
  • Support included in price
  • Full, unencrypted source code (PHP)
  • Annual billing; lower software cost
  • One click (free) software upgrades
  • Can migrate to DeskPRO Cloud
  • Add more agents without penalty
  • Run separate test installation
  • Run on an intranet
  • No reliance on 3rd party hosting
  • Full control over data
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and client support responsiveness are pricing options made available by Help Scout and DeskPRO. Even though price should not be the only factor it’s definitely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your team grows. You should be certain you don’t pick pricing plans that include complex features that you won’t use and always try to contact with the vendor directly as enterprises can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a practical overview of what it’s like to work with Help Scout and DeskPRO.