Compare Help Scout vs. DeskPROIf you wish for a competent Help Desk Software product for your organization you need to remember to assess various options. It doesn’t have to be tricky, and can be as simple as matching their functions in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can see Help Scout’s overall score of 9.1 and compare it against DeskPRO’s score of 7.3; or Help Scout’s user satisfaction level at 98% versus DeskPRO’s 98% satisfaction score. The contrast will allow you to see the strengths and weaknesses of each service, and decide which matches your requirements better. Aside from the rich features, the solution that is easy to understand and use is always the better option. We did our best to prepare reviews of all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Samanage, LiveAgent.
|Free | Monthly payment||Monthly payment | Annual Subscription|
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
|Learn more about Help Scout pricing||Learn more about DeskPRO pricing|
|List of Features|
List of Features
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|USA, UK, Canada, International||USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
|Trello, GrubHub, Basecamp, Treehouse||Xerox, Mariner Software, Pure Digital Radios|
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
|Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom|
Help Scout supports integrations with the following business systems and applications:
DeskPRO supports integrations with the following business systems and applications:
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:
Standard – $20/month
Plus – $40/month
DeskPro offers two pricing options for their customers:
DeskPRO in the Cloud: $30 per agent per month
DeskPRO Download: $600 per year per 5 agents
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Almost as essential as useful features and client support responsiveness are pricing options made available by Help Scout and DeskPRO. Even though price should not be the only factor it’s definitely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your team grows. You should be certain you don’t pick pricing plans that include complex features that you won’t use and always try to contact with the vendor directly as enterprises can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a practical overview of what it’s like to work with Help Scout and DeskPRO.