Compare Help Scout vs. DeskPRO

You have so many Help Desk Software choices in today’s market that choosing the right product can be difficult. On our comparison page, it is simple to review the functions, pricing terms, available plans, and more details of Help Scout and DeskPRO. You can also examine their score (9.0 for Help Scout vs. 7.3 for DeskPRO) and user satisfaction level (98% for Help Scout vs. 98% for DeskPRO). The scores and ratings present you with a general idea how both of these software products perform. In addition, find out if the application can integrate with your current business apps to guarantee greater productivity. People who want to save some time or need a Help Desk Software suggestion from our team may want to investigate these top choices for the current year: Freshdesk, Zendesk, Samanage.
Compare

Help Scout

VS

DeskPRO

VS

Help Scout screenshot DeskPRO screenshot
Pricing Page

Score

Our Score

8.9 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

98% ?

Cost

Cost

$15

$30

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
Easy Links
Available Features

Available Features

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

DeskPRO FEATURES

  • Email to Ticket Conversion
  • Ticket Form Builder
  • Departments
  • Custom Fields
  • Agent Ticket Notes
  • Ticket Triggers
  • Ticket Escalations
  • Ticket Logs
  • Quick Search
  • Ticket Macros
  • Mass Actions
  • Drag and Drop Attachments
  • Ticket Tasks
  • Labels
  • Agent Teams
  • CC’ed Users
  • Ticket Merge
  • Ticket Flags
  • Quick Grouping
  • Ticket Filters
  • Table View / CSV Export
  • Customizable Views
  • Agent Email Reply
  • Text Snippets
  • Print & PDF
  • Agent Create Ticket
  • Google Apps Integration
  • Knowledgebase Categorisation
  • Comments
  • Pro Active Search
  • Revision History
  • Search Engine Optimization (SEO)
  • Content Validation
  • WYSIWYG Editor
  • Search
  • Glossary
  • News
  • Downloads
  • Draft Content
  • Related Content
  • Live Chat
  • Feedback
  • Branding
  • Reporting
  • Cloud or Self Host
  • Integrate and SS)
  • Teamwork
  • CRM
  • Multilingual
  • Support
Email Address

Email Address

hello@deskpro.com
Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom
Pricing Plans

Pricing Plans

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions

DeskPro offers two pricing options for their customers:

DeskPRO in the Cloud: $30 per agent per month

  • All features included
  • Automatic Updates
  • 30-second setup
  • No contracts and termination fees
  • Readily upgradeable to DeskPRO Download

DeskPRO Download: $600 per year per 5 agents

  • Install and run DeskPRO in your own infrastructure
  • Support included in price
  • Full, unencrypted source code (PHP)
  • Annual billing; lower software cost
  • One click (free) software upgrades
  • Can migrate to DeskPRO Cloud
  • Add more agents without penalty
  • Run separate test installation
  • Run on an intranet
  • No reliance on 3rd party hosting
  • Full control over data
Available Integrations

Available Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium

DeskPRO supports integrations with the following business systems and applications:

  • JIRA
  • Highrise
  • Salesforce
  • HipChat
  • Magento
  • Microsoft Translator
  • Active Directory
  • LDAP
  • SAML
  • OneLogin
  • Okta
  • Google+
  • Facebook
  • Twitter
  • eZ Publish
  • Twilio
  • Clickatell
  • phpBB
  • Joomla
  • vBulletin
  • Xenforo
  • Full REST API and PHP SDK plus apps/widget framework for custom integrations.
Pricing Page

Pricing Page

Learn more about Help Scout pricing Learn more about DeskPRO pricing
Available Languages

Available Languages

English English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Phone Number

Phone Number

(+1) 1-888-DESKPRO
Available Support

Available Support

Ticket
Phone Live Support
Ticket Training
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Trello, GrubHub, Basecamp, Treehouse Xerox, Mariner Software, Pure Digital Radios
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you compare different Help Desk Software products you shouldn’t simply explore their list of features and available pricing plans. Keep in mind the product must be matching your needs and business so the more flexible their offer the better. Find our which OSes are supported by Help Scout and DeskPRO and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, because this might be a critical factor for many businesses.